How To Fix CACS_SE303 - Settlement items with zero amounts exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CACS_SE - Settlement

• Message number: 303

• Message text: Settlement items with zero amounts exist

What causes this issue?

Some settlement systems do not allow the transfer of zero amounts. The
settlement is terminated in this case. Zero lines are currently not
excluded from the transfer.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

In Customizing for the settlement type, you can determine whether the
system is to exclude zero lines for the settlement type. In this case,
no zero lines will be transferred to the settlement system.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACS_SE303 - Settlement items with zero amounts exist ?

  The SAP error message CACS_SE303 indicates that there are settlement items with zero amounts in the system. This typically occurs in the context of the SAP Customer Activity Repository (CAR) or SAP Convergent Charging (SAP CC) when trying to process or settle transactions that have no monetary value associated with them.
  Cause:
  
  
  Zero Amount Transactions: The primary cause of this error is the presence of settlement items that have a zero amount. This can happen due to various reasons, such as:
  
  Incorrect configuration of pricing or discounts.
  Transactions that were not properly recorded or have been adjusted to zero.
  Data entry errors or issues during the transaction processing.
  
  
  
  Incomplete Data: Sometimes, the data required for settlement might be incomplete or incorrectly processed, leading to zero amounts being generated.
  
  
  Business Logic: Certain business rules or logic might dictate that transactions with zero amounts should not be processed further, leading to this error.
  
  
  Solution:
  To resolve the CACS_SE303 error, you can take the following steps:
  
  
  Identify Zero Amount Items:
  
  Use transaction codes like SE16 or SE11 to check the relevant tables (e.g., CACS_SETTLEMENT) for settlement items with zero amounts.
  Analyze the data to understand why these items have zero amounts.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to pricing, discounts, and settlements in your SAP system. Ensure that they are set up correctly to avoid generating zero amounts.
  
  
  
  Adjust Transactions:
  
  If the zero amount items are due to incorrect transactions, you may need to adjust or delete these transactions. This could involve reversing or correcting the original entries.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to this error message for any specific guidance or patches that may address the issue.
  
  
  
  Contact Support:
  
  If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance. They may provide insights based on the specific version of your SAP system and any known issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CACS_SETTLEMENT for settlement processing and CACS_COCKPIT for monitoring.
  SAP Notes: Check SAP Notes for any updates or fixes related to this error message. You can search for CACS_SE303 in the SAP Support Portal.
  Testing: After making changes, ensure to test the settlement process in a development or quality assurance environment before applying changes to the production system.
  
  By following these steps, you should be able to identify the cause of the CACS_SE303 error and implement a solution to resolve it.