How To Fix CACS_RANKING010 - Cannot save personalization data

SAP Error Message - Details

• Message type: E = Error

• Message class: CACS_RANKING - Messages of Ranking List

• Message number: 010

• Message text: Cannot save personalization data

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CACS_RANKING010 - Cannot save personalization data ?

  The SAP error message CACS_RANKING010 ("Cannot save personalization data") typically occurs in the context of SAP Customer Activity Repository (CAR) or SAP Customer Relationship Management (CRM) systems when there is an issue with saving user-specific personalization settings. This can happen for various reasons, including authorization issues, data inconsistencies, or system configuration problems.
  Causes:
  
  Authorization Issues: The user may not have the necessary permissions to save personalization data.
  Data Inconsistencies: There may be inconsistencies or errors in the data being saved, such as invalid entries or missing required fields.
  Technical Issues: There could be a problem with the underlying database or application server that is preventing the save operation.
  User Session Issues: Sometimes, issues with the user session or temporary data can lead to this error.
  Configuration Issues: Incorrect configuration settings in the personalization or user profile settings.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to save personalization data. This can be done by checking the user's roles and authorizations in the SAP system.
  Review Data Entries: Verify the data being entered for personalization. Ensure that all required fields are filled out correctly and that there are no invalid entries.
  Clear User Session: Log out and log back into the system to clear any session-related issues. Alternatively, try using a different browser or clearing the browser cache.
  Check System Logs: Review the system logs (transaction codes like SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Consult Basis Team: If the issue persists, consult your SAP Basis team to check for any underlying technical issues with the database or application server.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide patches or updates.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SU53 (to check authorization issues) or ST22 (to check for dumps) to gather more information.
  SAP Community: Engaging with the SAP Community forums can provide insights from other users who may have encountered similar issues.
  Documentation: Refer to SAP documentation for personalization settings in the specific module you are working with (e.g., CRM, CAR) for detailed guidance on configuration and troubleshooting.
  
  If the problem continues after trying these solutions, it may be necessary to escalate the issue to SAP support for further assistance.