How To Fix CACS_CS021 - Correspondence print was performed successfully

SAP Error Message - Details

• Message type: E = Error

• Message class: CACS_CS - Correspondence: Process Information

• Message number: 021

• Message text: Correspondence print was performed successfully

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CACS_CS021 - Correspondence print was performed successfully ?

  The SAP error message CACS_CS021 indicates that a correspondence print was performed successfully, but it may not be the expected outcome for the user. This message typically arises in the context of SAP Customer Activity Repository (CAR) or SAP Convergent Charging (SAP CC) when dealing with correspondence or document printing processes.
  Cause:
  
  Successful Execution: The message indicates that the print job was executed successfully, meaning that the system processed the request without any technical errors.
  Misunderstanding of the Message: Users may expect a different outcome, such as an error message or a notification of failure, when in fact the process completed as intended.
  Configuration Issues: There may be configuration settings that lead to unexpected behavior in the correspondence printing process.
  
  Solution:
  
  Verify Output: Check the output list or spool requests to confirm that the correspondence was indeed printed and sent to the correct destination.
  Review Configuration: Ensure that the configuration settings for correspondence printing are correctly set up in the system. This includes checking the output types, forms, and any relevant settings in transaction codes like NACE or SPAD.
  Check User Expectations: Clarify with users what they expect from the correspondence print process. If they are looking for additional notifications or confirmations, consider adjusting the process or providing additional training.
  Monitor Spool Requests: Use transaction code SP01 to monitor spool requests and ensure that the documents were generated and printed as expected.
  Consult Documentation: Review SAP documentation or notes related to the specific module (e.g., SAP CC) for any known issues or additional configuration steps that may be required.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as NACE (for output types), SPAD (for printer settings), and SP01 (for spool requests).
  SAP Notes: Check SAP Notes for any updates or patches that may address specific issues related to correspondence printing.
  User Training: Provide training for users on how to interpret system messages and what steps to take if they encounter unexpected results.
  
  If the issue persists or if there are specific requirements that are not being met, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.