How To Fix CACS_CS020 - No correspondence request was created

CACS_CS020 - Overview

• Message type: E = Error

• Message class: CACS_CS - Correspondence: Process Information

• Message number: 020

• Message text: No correspondence request was created

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CACS_CS020 - No correspondence request was created ?

  The SAP error message CACS_CS020 ("No correspondence request was created") typically occurs in the context of the SAP Convergent Charging (SAP CC) module when a correspondence request is expected to be generated but is not. This can happen for various reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  
  
  Configuration Issues: The correspondence settings may not be properly configured in the system. This includes missing or incorrect settings in the correspondence types or templates.
  
  
  Missing Data: Required data for generating the correspondence request may be missing. This could include customer information, billing details, or other relevant data.
  
  
  Business Rules: The business rules defined in the system may not allow for the creation of a correspondence request under certain conditions.
  
  
  Technical Errors: There may be underlying technical issues, such as problems with the database or application logic that prevent the request from being created.
  
  
  Authorization Issues: The user attempting to create the correspondence may