How To Fix CACS_CS012 - No resetting of &1 possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CACS_CS - Correspondence: Process Information

• Message number: 012

• Message text: No resetting of &1 possible

What causes this issue?

The correspondence request cannot be reset since it has already been
printed.
The specified key references the corresponding line in the
<DS:GLOS.459BD79CCCA3284EE10000000A155436>aggregation container</>
(table: <(><<)>appl>_DFKKCOH).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACS_CS012 - No resetting of &1 possible ?

  The SAP error message CACS_CS012 ("No resetting of &1 possible") typically occurs in the context of the SAP Customer Activity Repository (CAR) or SAP Convergent Charging (SAP CC). This error indicates that a specific object (denoted by &1) cannot be reset due to certain conditions not being met.
  Causes:
  
  Status of the Object: The object you are trying to reset may be in a status that does not allow for resetting. For example, it might be in a completed or locked state.
  Dependencies: There may be dependencies or linked transactions that prevent the reset from occurring.
  Configuration Issues: There could be configuration settings in the system that restrict the ability to reset certain objects.
  Data Integrity: The system may have integrity checks that prevent resetting if it would lead to inconsistencies in the data.
  
  Solutions:
  
  Check Object Status: Verify the status of the object you are trying to reset. If it is in a completed or locked state, you may need to change its status or unlock it before attempting to reset.
  Review Dependencies: Look for any dependencies or linked transactions that might be preventing the reset. You may need to resolve these dependencies first.
  Consult Configuration: Review the configuration settings related to the object type in question. Ensure that the settings allow for resetting.
  Data Consistency Checks: Run any data consistency checks that may be available in your SAP system to ensure that there are no underlying issues that could be causing the error.
  Consult Documentation: Refer to SAP documentation or notes related to the specific module you are working with for any additional guidance or known issues.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may need to use specific transaction codes to check the status of the object or to perform related actions (e.g., SE11 for data dictionary, SE37 for function modules).
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  Community Forums: Check SAP Community forums or other user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  By following these steps, you should be able to diagnose and potentially resolve the CACS_CS012 error in your SAP system.