How To Fix CACS_CS012 - No resetting of &1 possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CACS_CS - Correspondence: Process Information

• Message number: 012

• Message text: No resetting of &1 possible

What causes this issue?

The correspondence request cannot be reset since it has already been
printed.
The specified key references the corresponding line in the
<DS:GLOS.459BD79CCCA3284EE10000000A155436>aggregation container</>
(table: <(><<)>appl>_DFKKCOH).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACS_CS012 - No resetting of &1 possible ?

  The SAP error message CACS_CS012 ("No resetting of &1 possible") typically occurs in the context of the SAP Customer Activity Repository (CAR) or SAP Convergent Charging (SAP CC). This error indicates that a specific object (denoted by &1) cannot be reset due to certain conditions not being met.
  Causes:
  
  Status of the Object: The object you are trying to reset may be in a status that does not allow for resetting. For example, it might be in a completed or locked state.
  Dependencies: There may be dependencies or linked transactions that prevent the reset from occurring.
  
  Configuration Issues: There could be configuration settings in the system that restrict the ability to reset certain objects.
  Data Integrity: The system may have integrity checks that prevent resetting if it would lead to inconsistencies in the data.
  
  Solutions:
  
  Check Object Status: Verify the status of the object you are trying to reset. If it is in a completed or locked