How To Fix CACS_CA013 - Resetting of additional commission case was started

SAP Error Message - Details

• Message type: E = Error

• Message class: CACS_CA - Periodic Run of Additional Commission Case

• Message number: 013

• Message text: Resetting of additional commission case was started

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CACS_CA013 - Resetting of additional commission case was started ?

  The SAP error message CACS_CA013, which indicates that "Resetting of additional commission case was started," typically occurs in the context of the SAP Commission Management module. This message is related to the processing of commission cases, particularly when there is an attempt to reset or adjust commission calculations.
  Cause:
  
  Commission Case Status: The error may arise if the commission case is in a status that does not allow for resetting. For example, if the case has already been processed or finalized, the system may prevent further modifications.
  Data Integrity Issues: There may be inconsistencies or missing data in the commission case that prevent the reset from being completed successfully.
  Authorization Issues: The user may not have the necessary permissions to perform the reset operation on the commission case.
  System Configuration: Incorrect configuration settings in the commission management module can lead to issues when attempting to reset cases.
  
  Solution:
  
  Check Commission Case Status: Verify the status of the commission case. If it is finalized or in a locked state, you may need to change its status or unlock it before attempting to reset.
  Review Data: Ensure that all required data for the commission case is complete and accurate. Look for any missing or incorrect entries that could be causing the issue.
  User Authorization: Confirm that the user attempting to reset the commission case has the appropriate authorizations. If not, contact your system administrator to grant the necessary permissions.
  Consult Configuration: Review the configuration settings in the SAP system related to commission management. Ensure that they are set up correctly to allow for resets.
  System Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  SAP Notes: Search for relevant SAP Notes or documentation that may address this specific error message. SAP frequently updates its knowledge base with solutions to common issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for managing commission cases, such as CACS_COMCASE for commission case management.
  Documentation: Refer to the official SAP documentation for Commission Management for detailed guidance on managing commission cases and troubleshooting errors.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the CACS_CA013 error and implement a suitable solution.