How To Fix CACS_BUFFER023 - Buffer: Reversal: Reversal information from &1/&2 could not be reset (&3)

SAP Error Message - Details

• Message type: E = Error

• Message class: CACS_BUFFER - Messages for Commission Case Buffer

• Message number: 023

• Message text: Buffer: Reversal: Reversal information from &1/&2 could not be reset (&3)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CACS_BUFFER023 - Buffer: Reversal: Reversal information from &1/&2 could not be reset (&3) ?

  The SAP error message CACS_BUFFER023 typically occurs in the context of the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules. This error indicates that there is an issue with resetting reversal information in the buffer, which can be related to various factors such as data inconsistencies, system configuration issues, or problems with the underlying database.
  Cause:
  
  Data Inconsistency: There may be inconsistencies in the data that prevent the system from resetting the reversal information.
  Buffer Issues: The buffer may be corrupted or not properly synchronized, leading to issues when trying to access or modify reversal information.
  Configuration Errors: Incorrect configuration settings in the SAP system can lead to problems with how reversals are processed.
  Database Locking: If the database is locked or if there are ongoing transactions that are preventing access to the required data, this error may occur.
  
  Solution:
  
  Check Data Consistency: Use transaction codes like SE11 or SE16 to check the relevant database tables for inconsistencies. Ensure that the data related to the reversal is correct and complete.
  Buffer Management: You may need to clear or refresh the buffer. This can often be done through transaction codes like SM12 (to check for locks) or SM21 (to check the system log for errors).
  Review Configuration: Verify the configuration settings related to the reversal process in the SAP system. Ensure that all necessary settings are correctly defined.
  Database Administration: If the issue is related to database locking, consult with your database administrator to check for any locks or long-running transactions that may be causing the issue.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  System Logs: Review the system logs (transaction SM21) for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE16 (Data Browser), SM12 (Lock Entries), SM21 (System Log), and ST22 (Dump Analysis).
  SAP Documentation: Refer to the official SAP documentation for Convergent Charging or Invoicing for more detailed information on handling reversals and related processes.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to SAP support for further assistance.