How To Fix CACS_71016 - Credentialing was switched off

SAP Error Message - Details

• Message type: E = Error

• Message class: CACS_71 - Credentialing

• Message number: 016

• Message text: Credentialing was switched off

What causes this issue?

Credentialing was switched off.

System Response

The credentialing system to check existing data will <ZH>not </> be
called.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACS_71016 - Credentialing was switched off ?

  The SAP error message CACS_71016 indicates that the credentialing functionality has been switched off in the system. This error typically arises in the context of SAP Customer Activity Repository (CAR) or SAP Customer Management (CACS) when the system is unable to process certain operations due to the credentialing feature being disabled.
  Cause:
  The primary cause of this error is that the credentialing feature, which is responsible for managing and validating credentials for users or entities, has been deactivated in the system configuration. This can happen due to:
  
  System Configuration Changes: Changes made to the system settings that disable credentialing.
  User Role or Authorization Issues: The user may not have the necessary permissions to access credentialing features.
  Technical Issues: Bugs or issues in the system that inadvertently disable credentialing.
  
  Solution:
  To resolve the error CACS_71016, you can take the following steps:
  
  
  Check Configuration Settings:
  
  Navigate to the relevant configuration settings in the SAP system.
  Ensure that the credentialing feature is enabled. This may involve checking specific transaction codes or configuration paths related to credentialing.
  
  
  
  Review User Roles and Authorizations:
  
  Verify that the user encountering the error has the appropriate roles and authorizations to access credentialing functionalities.
  If necessary, update the user roles or permissions to include access to credentialing.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help guides related to credentialing to ensure that all necessary configurations are correctly set up.
  
  
  
  System Logs and Traces:
  
  Check system logs for any additional error messages or warnings that may provide more context about why credentialing is disabled.
  Use transaction codes like SLG1 (Application Log) to review logs.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking configurations and authorizations, consider reaching out to SAP support for further assistance. They may provide patches or updates if the issue is related to a known bug.
  
  
  
  Related Information:
  
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide guidance on enabling credentialing.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Training and Documentation: Ensure that users are trained on the proper use of credentialing features and that documentation is up to date.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to enable credentialing in your SAP system.