How To Fix CACS_71016 - Credentialing was switched off

CACS_71016 - Overview

• Message type: E = Error

• Message class: CACS_71 - Credentialing

• Message number: 016

• Message text: Credentialing was switched off

What causes this issue?

Credentialing was switched off.

System Response

The credentialing system to check existing data will <ZH>not </> be
called.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

CACS_71016 - Details

• The SAP error message CACS_71016 indicates that the credentialing functionality has been switched off in the system. This error typically arises in the context of SAP Customer Activity Repository (CAR) or SAP Customer Management (CACS) when the system is unable to process certain operations due to the credentialing feature being disabled.
  
  Cause:
  The primary cause of this error is that the credentialing feature, which is responsible for managing and validating credentials for users or entities, has been deactivated in the system configuration. This can happen due to:
  
  System Configuration Changes: Changes made to the system settings that disable credentialing.
  User Role or Authorization Issues: The user may not have the necessary permissions to access credentialing features.
  Technical Issues: Bugs or issues in the system that inadvertently disable credentialing.
  
  
  Solution:
  To resolve the error CACS_71016, you can take the following steps:
  
  
  Check Configuration Settings:
  
  Navigate to the relevant configuration settings in the SAP system.
  Ensure that the credentialing feature is enabled.