How To Fix CACS_71002 - Error while creating fulfillment level

SAP Error Message - Details

• Message type: E = Error

• Message class: CACS_71 - Credentialing

• Message number: 002

• Message text: Error while creating fulfillment level

What causes this issue?

Either the fulfillment level period is not specified (fields FFL_FROM
and/or FFL_TO) or the field GUID &v4& is empty for settlement schedule
item &v1&, sequence ID &v2&, position &v3&.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CACS_71002 - Error while creating fulfillment level ?

  The SAP error message CACS_71002 typically occurs in the context of SAP Convergent Charging (SAP CC) when there is an issue related to the creation of a fulfillment level. This error can arise due to various reasons, including configuration issues, data inconsistencies, or missing information.
  Causes:
  
  Missing or Incorrect Configuration: The fulfillment level may not be properly configured in the system, leading to errors during its creation.
  Data Inconsistencies: There may be inconsistencies in the data being used to create the fulfillment level, such as invalid references to products, services, or accounts.
  Authorization Issues: The user attempting to create the fulfillment level may not have the necessary permissions or roles assigned.
  System Bugs or Limitations: There could be bugs in the version of SAP CC being used or limitations in the system that prevent the fulfillment level from being created.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the fulfillment level in SAP CC. Ensure that all required fields are filled out correctly and that the configuration aligns with business requirements.
  Validate Data: Ensure that all data being used to create the fulfillment level is valid and consistent. Check for any missing or incorrect references to products, services, or accounts.
  Review Authorizations: Verify that the user has the necessary authorizations to create fulfillment levels. If not, update the user roles and permissions accordingly.
  Consult Logs: Check the application logs and system logs for more detailed error messages that can provide additional context on the issue.
  Update SAP CC: If the issue is related to a known bug, consider updating to the latest version of SAP CC or applying relevant patches.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with the error message and any relevant logs for a more efficient resolution.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for SAP Convergent Charging for detailed information on configuration and troubleshooting.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Training and Resources: Consider training sessions or resources on SAP CC to better understand the system and its functionalities, which can help in troubleshooting issues like CACS_71002.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.