How To Fix C0702 - User could not be identified: Entry is rejected

SAP Error Message - Details

• Message type: E = Error

• Message class: C0 - PP-PI: Messages for PI Sheet and Syntax Checker

• Message number: 702

• Message text: User could not be identified: Entry is rejected

What causes this issue?

The entered signature, for which a password check has to be carried
out, cannot be accepted for one of the following reasons:
It does not correspond to a user name defined in the system.
No password has been created in the system.
The entered password is invalid.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

RESET N1
Please check
the entered signature
the password
If necessary, ask your system administrator to create a new password
for you.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message C0702 - User could not be identified: Entry is rejected ?

  The SAP error message C0702, "User could not be identified: Entry is rejected," typically occurs in the context of user authentication or authorization issues. This error can arise in various scenarios, such as during the login process, when trying to access certain transactions, or when performing specific actions that require user identification.
  Causes:
  
  User Not Found: The user ID entered does not exist in the SAP system.
  Inactive User: The user account may be inactive or locked.
  Authorization Issues: The user may not have the necessary authorizations to perform the action.
  Incorrect User Credentials: The user may have entered incorrect credentials (username/password).
  Profile Issues: The user profile may not be correctly configured or may be missing necessary roles.
  System Configuration: There may be issues with the system configuration, such as missing or incorrect settings in user management.
  
  Solutions:
  
  Verify User ID: Ensure that the user ID is correct and exists in the system. You can check this in transaction SU01 (User Maintenance).
  Check User Status: Verify if the user account is active. In SU01, check the status of the user (active, locked, etc.).
  Review Authorizations: Ensure that the user has the necessary authorizations to perform the action. This can be checked in transaction SU53 (Authorization Check) after the error occurs.
  Reset Password: If the user has forgotten their password, reset it using transaction SU01.
  Check User Profiles: Ensure that the user has the correct profiles and roles assigned. This can also be done in SU01.
  Consult with Basis Team: If the issue persists, consult with your SAP Basis team to check for any system-level issues or configurations that may be affecting user identification.
  
  Related Information:
  
  Transaction Codes: 
  
  SU01: User Maintenance
  SU53: Display Authorization Check
  PFCG: Role Maintenance
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to user authentication and authorization.
  Documentation: Review SAP documentation on user management and authorization concepts for a better understanding of how user identification works in SAP.
  
  If the problem continues after trying the above solutions, it may be necessary to escalate the issue to your SAP support team or consult SAP support for further assistance.