How To Fix C$828 - Error on WWI server &1: Another generation service is blocking Word

SAP Error Message - Details

• Message type: E = Error

• Message class: C$ -

• Message number: 828

• Message text: Error on WWI server &1: Another generation service is blocking Word

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message C$828 - Error on WWI server &1: Another generation service is blocking Word ?

  The SAP error message C$828 indicates that there is an issue with the WWI (Word-based Output) server, specifically that another generation service is blocking Microsoft Word. This typically occurs when multiple instances of the WWI server are trying to access Word simultaneously, leading to a conflict.
  Cause:
  
  Multiple Instances: If multiple WWI generation services are trying to access the same instance of Microsoft Word, it can lead to this error.
  Word Not Closed: If a previous WWI generation process did not close Microsoft Word properly, it may still be running in the background and blocking new requests.
  Configuration Issues: Incorrect configuration of the WWI server or the Word integration settings can also lead to this error.
  
  Solution:
  
  Close Microsoft Word: Check if there are any instances of Microsoft Word running in the background. If so, close them. You can do this via the Task Manager (Windows) or Activity Monitor (Mac).
  Restart WWI Server: Restart the WWI server to clear any locks or blocks that may be in place.
  Check for Multiple Instances: Ensure that only one instance of the WWI server is running. If you have multiple servers configured, consider consolidating them or ensuring they do not access Word simultaneously.
  Review Configuration: Check the configuration settings for the WWI server and ensure they are set up correctly. This includes checking the paths and settings related to Microsoft Word.
  Update Software: Ensure that both SAP and Microsoft Word are updated to the latest versions, as updates may contain fixes for known issues.
  Check Logs: Review the WWI server logs for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to WWI and Microsoft Word integration.
  Documentation: Refer to the official SAP documentation for WWI for detailed configuration and troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with the error message and any relevant logs.
  
  By following these steps, you should be able to resolve the C$828 error and restore functionality to the WWI server.