How To Fix C$689 - Cannot find log record

SAP Error Message - Details

• Message type: E = Error

• Message class: C$ -

• Message number: 689

• Message text: Cannot find log record

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message C$689 - Cannot find log record ?

  The SAP error message C$689 "Cannot find log record" typically indicates an issue related to the system's ability to locate a specific log entry that it expects to find. This can occur in various contexts, such as during data processing, system updates, or when accessing certain transactions.
  Causes:
  
  Data Inconsistency: The log record may have been deleted or corrupted, leading to inconsistencies in the database.
  System Updates: If the system was recently updated or patched, it might have affected the log records.
  Database Issues: Problems with the underlying database, such as corruption or misconfiguration, can lead to this error.
  User Permissions: Insufficient permissions to access certain log records can also trigger this error.
  Transaction Rollback: If a transaction was rolled back, the associated log records may no longer be available.
  
  Solutions:
  
  Check Database Integrity: Run database consistency checks to ensure that there are no corruptions or inconsistencies.
  Review System Logs: Look into the system logs (transaction SM21) for any related errors or warnings that might provide more context.
  Recreate Log Records: If possible, try to recreate the log records or reprocess the transaction that generated the error.
  Check User Permissions: Ensure that the user has the necessary permissions to access the log records.
  Consult SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide patches.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurred.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), ST22 (Dump Analysis), and SLG1 (Application Log) to investigate further.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review SAP documentation related to logging and error handling for more insights into how to manage log records effectively.
  
  By following these steps, you should be able to diagnose and potentially resolve the C$689 error in your SAP system.