How To Fix C+642 - Internal error when accessing the Archive Information System

SAP Error Message - Details

• Message type: E = Error

• Message class: C+ -

• Message number: 642

• Message text: Internal error when accessing the Archive Information System

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message C+642 - Internal error when accessing the Archive Information System ?

  The SAP error message C+642 indicates an internal error when accessing the Archive Information System (AIS). This error can occur due to various reasons, including issues with the archive files, problems with the database, or inconsistencies in the configuration of the Archive Information System.
  Causes:
  
  Corrupted Archive Files: The archive files may be corrupted or not properly created.
  Database Issues: There may be inconsistencies or issues with the database that prevent proper access to the archived data.
  Configuration Problems: Incorrect configuration settings in the Archive Information System can lead to access issues.
  Authorization Issues: The user may not have the necessary authorizations to access the archived data.
  System Bugs: There may be bugs in the SAP system that lead to this internal error.
  
  Solutions:
  
  Check Archive Files: Verify the integrity of the archive files. You can use transaction SARA to check the status of the archives.
  Recreate Archive Index: If the index for the archive is corrupted, you may need to recreate it. This can also be done through transaction SARA.
  Database Consistency Check: Perform a consistency check on the database to identify and resolve any issues.
  Review Configuration: Check the configuration settings for the Archive Information System to ensure they are correct.
  User Authorizations: Ensure that the user has the necessary authorizations to access the archived data.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. SAP frequently releases notes that provide fixes or workarounds for known issues.
  System Logs: Review system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SARA (Archive Administration), SARI (Archive Information System), and SLG1 (Application Log) for troubleshooting.
  SAP Documentation: Refer to the official SAP documentation for detailed information on the Archive Information System and its configuration.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the C+642 error in the Archive Information System.