How To Fix BV021 - Cannot display log (internal error)

SAP Error Message - Details

• Message type: E = Error

• Message class: BV - Customer Measurement

• Message number: 021

• Message text: Cannot display log (internal error)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message BV021 - Cannot display log (internal error) ?

  The SAP error message BV021 "Cannot display log (internal error)" typically indicates that there is an issue with the system's ability to retrieve or display logs related to a specific process or transaction. This error can occur in various contexts, such as during batch processing, job scheduling, or when trying to view logs for specific transactions.
  Causes:
  
  System Configuration Issues: There may be misconfigurations in the SAP system that prevent logs from being accessed or displayed.
  Authorization Problems: The user may not have the necessary authorizations to view the logs.
  Database Issues: Problems with the underlying database, such as corruption or connectivity issues, can lead to this error.
  Temporary System Glitches: Sometimes, temporary issues in the SAP system can cause internal errors.
  Log File Corruption: The log files themselves may be corrupted or improperly formatted.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to view logs. This can be done by checking the user's roles and permissions in the SAP system.
  Review System Configuration: Check the configuration settings related to logging and ensure they are set up correctly.
  Restart the SAP System: If the error is due to a temporary glitch, restarting the SAP application server may resolve the issue.
  Check Database Connectivity: Ensure that the database is up and running and that there are no connectivity issues between the SAP application and the database.
  Analyze Logs: If possible, check other logs (like system logs or developer traces) to see if there are any related errors that can provide more context.
  Consult SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SM21 (System Log), SLG1 (Application Log), or ST22 (Dump Analysis) to gather more information about the error.
  SAP Notes: Regularly check for SAP Notes related to logging issues or specific error messages. These notes often contain important information about known issues and their resolutions.
  System Monitoring: Implement regular monitoring of the SAP system to catch issues early and maintain system health.
  
  By following these steps, you should be able to diagnose and potentially resolve the BV021 error in your SAP environment.