How To Fix BV020 - You require Acrobat Reader to display the results

SAP Error Message - Details

• Message type: E = Error

• Message class: BV - Customer Measurement

• Message number: 020

• Message text: You require Acrobat Reader to display the results

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message BV020 - You require Acrobat Reader to display the results ?

  The SAP error message BV020, which states "You require Acrobat Reader to display the results," typically occurs when you are trying to view a document or report in SAP that is generated in PDF format, but the system cannot find an appropriate PDF viewer installed on your machine.
  Cause:
  
  Missing Acrobat Reader: The most common cause is that Adobe Acrobat Reader is not installed on your computer.
  Incorrect File Association: The system may not have the correct file association for PDF files, meaning it does not know which application to use to open PDF files.
  Browser Settings: If you are using a web browser to access SAP, the browser settings may not be configured to open PDF files correctly.
  Access Rights: In some cases, there may be restrictions or access rights issues preventing the PDF viewer from opening.
  
  Solution:
  
  
  Install Adobe Acrobat Reader:
  
  Download and install the latest version of Adobe Acrobat Reader from the official Adobe website.
  Ensure that you install it correctly and that it is set as the default PDF viewer.
  
  
  
  Set File Associations:
  
  On Windows, go to Settings > Apps > Default apps and ensure that Adobe Acrobat Reader is set as the default app for PDF files.
  You can also right-click on a PDF file, select Open with, and choose Adobe Acrobat Reader, then check the option to always use this app.
  
  
  
  Check Browser Settings:
  
  If you are using a web browser, check the settings to ensure that it is configured to open PDF files. Some browsers have built-in PDF viewers, while others may require you to download the file first.
  You can also try using a different browser to see if the issue persists.
  
  
  
  Check Access Rights:
  
  Ensure that you have the necessary permissions to open PDF files on your system. If you are in a corporate environment, you may need to contact your IT department for assistance.
  
  
  
  Clear Browser Cache:
  
  Sometimes, clearing the browser cache can resolve issues related to file downloads and viewing.
  
  
  
  Related Information:
  
  SAP GUI Settings: If you are using the SAP GUI, ensure that the settings are configured to allow PDF viewing. You can check the SAP GUI options under Options > Visual Design > PDF Viewer.
  Alternative PDF Viewers: While Adobe Acrobat Reader is the most common, other PDF viewers may also work. However, compatibility can vary, so it's best to use Adobe for SAP-generated PDFs.
  Updates: Ensure that both your SAP system and Adobe Acrobat Reader are up to date, as updates can fix bugs and improve compatibility.
  
  If the problem persists after trying these solutions, consider reaching out to your SAP support team or IT department for further assistance.