How To Fix BT887 - Job documentation not found in Solution Manager

SAP Error Message - Details

• Message type: E = Error

• Message class: BT - Background processing messages

• Message number: 887

• Message text: Job documentation not found in Solution Manager

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message BT887 - Job documentation not found in Solution Manager ?

  The SAP error message BT887, which states "Job documentation not found," typically occurs in the context of SAP Solution Manager when there is an attempt to access job documentation that has not been created or is not available in the system. This can happen in various scenarios, such as when trying to view job logs, job documentation, or when executing background jobs.
  Causes:
  
  Missing Documentation: The job documentation has not been created or saved in the Solution Manager.
  Incorrect Job Name: The job name or job ID being referenced does not exist or is incorrect.
  Authorization Issues: The user may not have the necessary authorizations to view the job documentation.
  System Configuration: There may be issues with the configuration of the Solution Manager or the connected systems.
  Data Synchronization Issues: If the Solution Manager is not properly synchronized with the managed systems, it may not have the latest job documentation.
  
  Solutions:
  
  Create Job Documentation: Ensure that the job documentation is created and saved in the Solution Manager. This can typically be done through the job management interface.
  Verify Job Name/ID: Double-check the job name or ID you are trying to access to ensure it is correct and exists in the system.
  Check Authorizations: Ensure that the user has the necessary authorizations to access job documentation. This may involve checking roles and permissions in the SAP system.
  System Configuration Review: Review the configuration settings in the Solution Manager and ensure that it is properly set up to manage jobs from the connected systems.
  Data Synchronization: If there are synchronization issues, you may need to run the relevant synchronization jobs or check the connection between the Solution Manager and the managed systems.
  Consult SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  Related Information:
  
  SAP Solution Manager Documentation: Refer to the official SAP documentation for Solution Manager for detailed instructions on job management and documentation.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, especially if it is impacting critical business processes.
  
  By following these steps, you should be able to identify the cause of the BT887 error and implement a suitable solution.