How To Fix BT165 - Error determining the job log

SAP Error Message - Details

• Message type: E = Error

• Message class: BT - Background processing messages

• Message number: 165

• Message text: Error determining the job log

What causes this issue?

The background processing system does not have all of the information
necessary to find that job log. Neither of the following
specifications is available:
The name of the job log.
The name and ID number of the job. These specifications are used to
find the name of the job log, if no log name is specified.
This messages suggests that there is an error in the program that you
are using.

System Response

No action taken.

How to fix this error?

If the program that you are using was delivered by SAP, please contact
SAP to have the problem corrected.
Otherwise, please check and correct the specifcations that you have
made in a call to the BP_JOBLOG_SHOW function module.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BT165 - Error determining the job log ?

  The SAP error message BT165, which states "Error determining the job log," typically occurs when there is an issue with accessing or retrieving the job log for a background job in the SAP system. This can happen for various reasons, and understanding the cause and potential solutions can help resolve the issue.
  Causes of BT165 Error
  
  Job Not Found: The job you are trying to access may not exist or may have been deleted.
  Authorization Issues: The user may not have the necessary authorizations to view the job log.
  Job Log Not Created: The job may not have generated a log if it completed too quickly or if it failed before logging could be created.
  System Issues: There may be underlying system issues, such as database problems or inconsistencies in the job management tables.
  Job Status: The job may be in a status that does not allow for log retrieval (e.g., it may be in a canceled state).
  
  Solutions
  
  
  Check Job Status: Use transaction code SM37 to check the status of the job. Ensure that the job exists and is in a status that allows for log retrieval (e.g., finished, canceled).
  
  
  Verify Authorizations: Ensure that the user has the necessary authorizations to view job logs. Check the user's roles and authorizations related to background job management.
  
  
  Review Job Execution: If the job completed too quickly, consider adding logging or debugging statements to the job to ensure it generates a log. You can also check if the job has any specific conditions that might prevent log creation.
  
  
  Check System Logs: Use transaction code SM21 to check the system log for any related errors or warnings that might provide more context about the issue.
  
  
  Database Consistency: If you suspect database issues, consider running consistency checks or consulting with your database administrator to ensure that the job management tables are consistent.
  
  
  Re-run the Job: If the job is not critical, you might consider re-running it to see if the issue persists. Sometimes transient issues can cause temporary failures.
  
  
  Contact SAP Support: If the issue persists and you cannot determine the cause, consider reaching out to SAP support for further assistance. Provide them with detailed information about the job and the error message.
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (Job Monitoring), SM21 (System Log), and SLG1 (Application Log) for troubleshooting.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to background job processing and logging for more insights into how job logs are managed.
  
  By following these steps, you should be able to diagnose and potentially resolve the BT165 error in your SAP system.