How To Fix BS_SSC_SR030 - Status Configuration missing for relevant service requests

SAP Error Message - Details

• Message type: E = Error

• Message class: BS_SSC_SR - Message Class for Service Request

• Message number: 030

• Message text: Status Configuration missing for relevant service requests

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message BS_SSC_SR030 - Status Configuration missing for relevant service requests ?

  The SAP error message BS_SSC_SR030 indicates that there is a missing status configuration for relevant service requests in the SAP system. This error typically arises in the context of the SAP Service Management or SAP Solution Manager environments, where service requests are managed.
  Cause:
  The error can occur due to several reasons:
  
  Missing Status Configuration: The status configuration for the service request type is not defined in the system. This means that the system does not know how to handle the status transitions for the specific service request.
  Incorrect Customization: If the system has been customized, it is possible that the status configuration was inadvertently removed or not set up correctly.
  Transport Issues: If the configuration was transported from one system to another (e.g., from development to production), there may have been issues during the transport that led to missing configurations.
  
  Solution:
  To resolve the BS_SSC_SR030 error, you can follow these steps:
  
  
  Check Status Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to Customer Service or Service Management settings.
  Look for the section related to Service Request Management or Status Management.
  Verify that the status configuration for the relevant service request type is defined correctly.
  
  
  
  Define Missing Statuses:
  
  If you find that the status configuration is missing, you will need to create or modify the status settings.
  Ensure that all necessary statuses and transitions are defined for the service request type in question.
  
  
  
  Check for Customizations:
  
  If your organization has made customizations, review those to ensure that they are not interfering with the standard status configurations.
  Consult with your SAP Basis or ABAP team if necessary.
  
  
  
  Transport Issues:
  
  If the issue arose after a transport, check the transport logs for any errors or warnings.
  You may need to re-transport the relevant configuration or manually adjust the settings in the target system.
  
  
  
  Testing:
  
  After making the necessary changes, test the service request functionality to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error message or related keywords in the SAP Support Portal.
  Documentation: Review the official SAP documentation for Service Management or Solution Manager for detailed guidance on status configuration.
  Community Forums: Consider checking SAP Community forums or other user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  
  If the problem persists after following these steps, it may be beneficial to engage SAP support for further assistance.