How To Fix BS_SSC_SR028 - Screenshot functionality failed

SAP Error Message - Details

• Message type: E = Error

• Message class: BS_SSC_SR - Message Class for Service Request

• Message number: 028

• Message text: Screenshot functionality failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message BS_SSC_SR028 - Screenshot functionality failed ?

  The SAP error message BS_SSC_SR028, which indicates that the screenshot functionality has failed, can arise from various causes. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  Authorization Issues: The user may not have the necessary permissions to use the screenshot functionality.
  System Configuration: There may be issues with the configuration of the SAP system or the specific module being used.
  Browser Compatibility: If you are using a web-based SAP interface, browser compatibility issues can lead to functionality failures.
  Network Issues: Temporary network problems can disrupt the connection needed for the screenshot functionality.
  SAP GUI Version: An outdated version of the SAP GUI may not support certain functionalities.
  Java Issues: If the screenshot functionality relies on Java, issues with the Java installation or version can cause failures.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to use the screenshot functionality. This can be done by checking the user roles and permissions in the SAP system.
  Review System Configuration: Consult with your SAP Basis team to ensure that the system is properly configured for the screenshot functionality.
  Browser Settings: If using a web interface, try using a different browser or updating the current browser to the latest version. Ensure that pop-up blockers or security settings are not interfering with the functionality.
  Network Stability: Check the network connection to ensure that it is stable and that there are no interruptions.
  Update SAP GUI: Make sure that you are using the latest version of the SAP GUI. If not, consider updating it.
  Java Installation: If Java is required, ensure that it is installed correctly and is up to date. Check for any compatibility issues with the version of Java being used.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the BS_SSC_SR028 error. SAP frequently updates its knowledge base with solutions to common problems.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for the specific module or functionality you are using to ensure that all prerequisites and configurations are met.
  
  If the issue persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.