How To Fix BS_SSC_SR001 - Failed connection to CRM system

SAP Error Message - Details

• Message type: E = Error

• Message class: BS_SSC_SR - Message Class for Service Request

• Message number: 001

• Message text: Failed connection to CRM system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message BS_SSC_SR001 - Failed connection to CRM system ?

  The SAP error message BS_SSC_SR001: Failed connection to CRM system typically indicates that there is an issue with the connection between the SAP system and the CRM (Customer Relationship Management) system. This can occur in various scenarios, such as when trying to access CRM functionalities from an SAP system or when integrating SAP with a CRM solution.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the CRM system.
  Configuration Errors: Incorrect configuration settings in the SAP system or the CRM system can lead to connection failures.
  Authentication Problems: Issues with user credentials or authentication methods can prevent successful connections.
  Service Availability: The CRM system may be down or not responding due to maintenance or other issues.
  Firewall Restrictions: Firewalls or security settings may be blocking the connection between the two systems.
  Incorrect RFC Destination: If the RFC (Remote Function Call) destination is not set up correctly, it can lead to connection failures.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the network connection between the SAP and CRM systems is stable and functioning. You can use tools like ping or traceroute to diagnose network issues.
  Verify Configuration Settings: Review the configuration settings in both the SAP and CRM systems to ensure they are correct. This includes checking the RFC destination settings in SAP.
  Test RFC Connection: Use transaction code SM59 in SAP to test the RFC connection to the CRM system. This can help identify if the connection is working or if there are issues.
  Check User Credentials: Ensure that the user credentials used for the connection are correct and have the necessary permissions in both systems.
  Review System Logs: Check the system logs in both SAP and CRM for any error messages or warnings that could provide more context about the connection failure.
  Firewall and Security Settings: Review firewall settings to ensure that the necessary ports are open for communication between the systems.
  Consult Documentation: Refer to SAP and CRM documentation for specific configuration and troubleshooting steps related to your version and setup.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message. SAP Notes can provide specific guidance based on the version of the software you are using.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Administration: Involve your system administrator or SAP Basis team, as they may have additional tools and access to diagnose and resolve the issue.
  
  By following these steps, you should be able to identify and resolve the cause of the BS_SSC_SR001 error message.