How To Fix BOS01300 - Sales document items with services only with order quantity one

SAP Error Message - Details

• Message type: E = Error

• Message class: BOS01 - Customer BOS Processing

• Message number: 300

• Message text: Sales document items with services only with order quantity one

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message BOS01300 - Sales document items with services only with order quantity one ?

  The SAP error message BOS01300 indicates that there is an issue with sales document items that contain services only, and the order quantity is set to one. This error typically arises in the context of sales order processing when the system expects a certain configuration or quantity for service items.
  Cause:
  
  Service Item Configuration: The sales document may contain service items that are configured in a way that does not allow for an order quantity greater than one. This is often the case for services that are billed on a per-instance basis.
  Item Category Settings: The item category settings for the service items may restrict the order quantity to one. This can be due to specific configurations in the item category that dictate how services are handled in sales orders.
  Sales Document Type: The sales document type being used may have restrictions or specific settings that affect how service items are processed.
  
  Solution:
  
  Check Item Category Configuration: Review the configuration of the item category used for the service items. Ensure that it allows for the desired order quantity. You can do this by navigating to the item category settings in the SAP configuration (transaction code SPRO).
  Adjust Sales Document Type: If the sales document type has restrictions, consider adjusting the settings or using a different document type that allows for the desired order quantity.
  Review Sales Order: Check the sales order for any inconsistencies or errors. Ensure that the service items are correctly defined and that the order quantity is appropriate for the services being sold.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling service items in sales orders. This may provide insights into best practices and configuration options.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional guidance on service item handling.
  Transaction Codes: Familiarize yourself with transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and VA03 (Display Sales Order) to manage sales documents effectively.
  User Exits and BAdIs: If customization is needed, consider using user exits or Business Add-Ins (BAdIs) to implement specific logic for handling service items in sales orders.
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in sales and distribution (SD) to further investigate the problem.