How To Fix BOS01177 - Services: service line &1 (&2) is not unique (same number: &3)

SAP Error Message - Details

• Message type: E = Error

• Message class: BOS01 - Customer BOS Processing

• Message number: 177

• Message text: Services: service line &1 (&2) is not unique (same number: &3)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message BOS01177 - Services: service line &1 (&2) is not unique (same number: &3) ?

  The SAP error message BOS01177 indicates that there is a problem with the uniqueness of service lines in a particular context, such as a service order or service contract. The message specifies that the service line identified by the service line number (&1) and the service type (&2) is not unique because there are multiple entries with the same number (&3).
  Cause:
  
  Duplicate Entries: The most common cause of this error is that there are duplicate service line entries in the system. This can happen if the same service has been added multiple times to a service order or contract.
  Configuration Issues: There may be issues with the configuration of service types or service line definitions that allow for non-unique entries.
  Data Migration Issues: If data has been migrated from another system, it is possible that duplicates were introduced during the migration process.
  
  Solution:
  
  Check for Duplicates: Review the service lines associated with the service order or contract in question. Look for any duplicate entries that may exist.
  
  You can do this by navigating to the relevant transaction (e.g., service order or service contract) and checking the service lines.
  
  
  Remove or Adjust Duplicates: If duplicates are found, you can either remove the extra entries or adjust them to ensure that each service line is unique.
  Review Configuration: If the issue persists, review the configuration settings for service types and service lines to ensure that they are set up correctly to prevent duplicates.
  Data Cleanup: If the error is due to data migration, consider performing a data cleanup to remove or consolidate duplicate entries.
  Consult Documentation: Refer to SAP documentation or support for specific guidelines on handling service lines and ensuring uniqueness.
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may be using transaction codes like IW31 (Create Order), IW32 (Change Order), or similar transactions related to service management.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.