How To Fix BOS01116 - Data record &1 in services: internal line number is initial

SAP Error Message - Details

• Message type: E = Error

• Message class: BOS01 - Customer BOS Processing

• Message number: 116

• Message text: Data record &1 in services: internal line number is initial

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message BOS01116 - Data record &1 in services: internal line number is initial ?

  The SAP error message BOS01116 indicates that there is an issue with a data record in the context of services, specifically that the internal line number is initial (i.e., it has not been assigned or is missing). This error typically arises during the processing of service-related data, such as when creating or updating service entries or service orders.
  Cause:
  
  Missing Data: The internal line number is expected to be populated but is found to be empty or uninitialized.
  Data Corruption: There may be corruption in the data being processed, leading to missing or invalid entries.
  Configuration Issues: Incorrect configuration in the service management module or related settings may lead to this error.
  Custom Code: If there are custom enhancements or modifications in the system, they might not be handling the data correctly.
  
  Solution:
  
  Check Data Entry: Ensure that all required fields are filled out correctly in the service entry or order. Pay special attention to the internal line number field.
  Review Configuration: Verify the configuration settings in the service management module to ensure they are set up correctly.
  Data Consistency Check: Run consistency checks on the relevant tables to identify any missing or corrupted records.
  Debugging: If you have access to the development environment, you can debug the process to see where the internal line number is being set and why it might be missing.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message. There may be patches or updates that resolve the issue.
  Consult Documentation: Review the official SAP documentation for service management to ensure that all processes are being followed correctly.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create PM Order), IW32 (Change PM Order), or IW38 (Change PM Orders) that may be involved in the process.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered and resolved similar issues.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify the root cause of the BOS01116 error and implement a solution to resolve it.