How To Fix BKK_PRENOTE028 - Amount &1 of prenote &2 does not match payment item amount &3

SAP Error Message - Details

• Message type: E = Error

• Message class: BKK_PRENOTE - BCA : Prenotes

• Message number: 028

• Message text: Amount &1 of prenote &2 does not match payment item amount &3

What causes this issue?

The <LS>Payment Amount Checks </>checkbox has been selected in
Customizing, which means that the payment item amount must match the
prenote amount.

System Response

If you are trying to post the payment item by means of a BAPI, the
system posts the payment item with the <ZK>In Postprocessing</> status.
If you are trying to post the payment item in the dialog, the system
does not allow you to post the entry.

How to fix this error?

Correct your entry so that the payment item matches the prenote amount.
Alternatively, you can force the posting if required.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BKK_PRENOTE028 - Amount &1 of prenote &2 does not match payment item amount &3 ?

  The SAP error message BKK_PRENOTE028 indicates a discrepancy between the amount specified in a prenote and the amount of the corresponding payment item. This error typically arises in the context of payment processing, particularly when dealing with electronic payments and prenotes (pre-notification of payments).
  Cause:
  The error occurs when:
  
  The amount in the prenote (which is a notification sent to the bank about an upcoming payment) does not match the amount of the payment item that is being processed.
  This mismatch can happen due to various reasons, such as:
  
  Manual entry errors when creating the prenote or payment item.
  Changes in payment amounts after the prenote was created.
  Incorrect configuration or mapping of payment items and prenotes in the system.
  
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Verify Amounts:
  
  Check the amounts in both the prenote and the payment item. Ensure that they match exactly.
  If there is a discrepancy, determine which amount is correct and make the necessary adjustments.
  
  
  
  Adjust Prenote or Payment Item:
  
  If the prenote amount is incorrect, you may need to create a new prenote with the correct amount.
  If the payment item amount is incorrect, adjust the payment item to match the prenote amount.
  
  
  
  Reprocess the Payment:
  
  After making the necessary adjustments, reprocess the payment to see if the error persists.
  
  
  
  Check Configuration:
  
  Review the configuration settings related to payment processing and prenotes in your SAP system. Ensure that they are set up correctly to avoid future discrepancies.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on handling prenotes and payment items.
  
  
  
  Contact Support:
  
  If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as F110 (Automatic Payment Transactions) and F111 (Manual Payment Transactions) for processing payments.
  Payment Medium Workbench: If you are using the Payment Medium Workbench, ensure that the formats and settings are correctly configured.
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may address the issue.
  
  By following these steps, you should be able to identify and resolve the cause of the BKK_PRENOTE028 error in your SAP system.