How To Fix BGRFC664 - Lock status of user from supervisor destination

SAP Error Message - Details

• Message type: E = Error

• Message class: BGRFC - qRFC - New Background RFC

• Message number: 664

• Message text: Lock status of user from supervisor destination

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message BGRFC664 - Lock status of user from supervisor destination ?

  The SAP error message BGRFC664 indicates that there is a lock status for a user from the supervisor destination in the context of the Background RFC (BGRFC) framework. This typically occurs when there is an issue with the communication between the application server and the background RFC destination, often due to a lock on the user session or a problem with the BGRFC configuration.
  Cause:
  
  User Lock: The user associated with the BGRFC destination may be locked due to various reasons, such as multiple failed login attempts or administrative actions.
  Session Issues: The user session may be in a locked state due to an ongoing process or a previous error that has not been resolved.
  Configuration Issues: There may be misconfigurations in the BGRFC settings or the destination settings that are causing the lock status.
  System Load: High system load or resource contention can lead to locking issues in the BGRFC framework.
  
  Solution:
  
  
  Unlock the User: 
  
  Check the user status in transaction SU01 (User Maintenance) or SU10 (Mass User Maintenance) and unlock the user if it is locked.
  Ensure that the user has the necessary authorizations to perform BGRFC operations.
  
  
  
  Check BGRFC Configuration:
  
  Use transaction SM58 to check for any failed BGRFC calls and resolve any issues.
  Review the BGRFC configuration in transaction SMDG to ensure that the destinations are correctly set up.
  
  
  
  Monitor Background Jobs:
  
  Check for any long-running or stuck background jobs that may be causing the lock. Use transaction SM37 to monitor background jobs and terminate any that are not progressing.
  
  
  
  System Performance:
  
  Monitor system performance and resource usage. If the system is under heavy load, consider optimizing performance or scheduling jobs during off-peak hours.
  
  
  
  Restart BGRFC:
  
  If the issue persists, consider restarting the BGRFC service. This can be done using transaction SMQS to check the status of the BGRFC queues and restart them if necessary.
  
  
  
  Check Logs:
  
  Review the system logs (transaction SM21) and the BGRFC logs for any additional error messages or warnings that could provide more context on the issue.
  
  
  
  Related Information:
  
  BGRFC Overview: Background RFC (BGRFC) is a mechanism in SAP that allows asynchronous communication between different SAP systems or between different application servers within the same system.
  Transaction Codes:
  
  SM58: Monitor RFC calls.
  SMQS: Monitor BGRFC queues.
  SM21: System log.
  SU01/SU10: User maintenance.
  SM37: Monitor background jobs.
  
  
  SAP Notes: Check for relevant SAP Notes that may address specific issues related to BGRFC and user locks.
  
  If the problem persists after trying the above solutions, it may be necessary to consult with SAP support for further assistance.