How To Fix BGRFC389 - bgRFC Supervisor: Could not clean up user: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: BGRFC - qRFC - New Background RFC

• Message number: 389

• Message text: bgRFC Supervisor: Could not clean up user: &1

What causes this issue?

An error occurred when the bgRFC supervisor was created, which caused a
rollback error when the user was cleaned up.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If necessary, use transaction SU01 to delete the specified user, or any
other suitable method, before performing the configuration of the bgRFC
supervisor destination again.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BGRFC389 - bgRFC Supervisor: Could not clean up user: &1 ?

  The SAP error message BGRFC389 indicates that the bgRFC (background Remote Function Call) Supervisor encountered an issue while trying to clean up a user session. This error typically arises in scenarios where there are inconsistencies or issues with the bgRFC configuration or the user sessions that are being managed.
  Cause:
  
  User Session Issues: The user session that the bgRFC Supervisor is trying to clean up may not exist or may have already been terminated.
  Configuration Problems: There may be issues with the bgRFC configuration in the SAP system, such as incorrect settings or missing authorizations.
  Database Locking: There could be database locks or inconsistencies that prevent the cleanup process from completing successfully.
  System Performance: High system load or performance issues may lead to timeouts or failures in processing bgRFC requests.
  
  Solution:
  
  Check User Sessions: Verify if the user session mentioned in the error message exists. You can do this by checking the bgRFC monitor (transaction code SBGRFCMON) to see the status of the user sessions.
  Review bgRFC Configuration: Ensure that the bgRFC configuration is correct. Check the settings in transaction SM59 for RFC destinations and ensure that the necessary authorizations are in place.
  Database Locks: Investigate if there are any database locks that might be causing the issue. You can use transaction SM12 to check for and release any locks if necessary.
  System Performance: Monitor system performance and check for any resource bottlenecks. If the system is under heavy load, consider optimizing performance or scheduling bgRFC tasks during off-peak hours.
  Restart bgRFC: If the issue persists, you may consider restarting the bgRFC Supervisor. This can be done by stopping and starting the bgRFC service in transaction SM58.
  Check Logs: Review the system logs (transaction SM21) and the bgRFC logs for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  bgRFC Overview: bgRFC is a mechanism in SAP that allows for asynchronous communication between different SAP systems or between different processes within the same system.
  Monitoring Tools: Use transaction SBGRFCMON to monitor bgRFC queues and sessions, which can help identify any stuck or problematic requests.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address specific issues related to bgRFC and the error message BGRFC389.
  
  If the problem persists after trying the above solutions, it may be necessary to contact SAP support for further assistance.