How To Fix BG058 - No warranty counter exists

SAP Error Message - Details

• Message type: E = Error

• Message class: BG - Warranty processing

• Message number: 058

• Message text: No warranty counter exists

What causes this issue?

You have not entered a warranty counter.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BG058 - No warranty counter exists ?

  The SAP error message BG058 "No warranty counter exists" typically occurs in the context of warranty management within the SAP system. This error indicates that the system cannot find a warranty counter for the specified material or equipment, which is necessary for processing warranty claims or tracking warranty periods.
  Cause:
  
  Missing Warranty Counter: The most common cause is that the warranty counter has not been created for the specific material or equipment in question.
  Incorrect Configuration: The warranty management configuration may not be set up correctly, leading to the absence of warranty counters.
  Data Entry Errors: There may be errors in the data entry process, such as incorrect material numbers or equipment numbers.
  Expired Warranty: The warranty period may have expired, and the system does not recognize any active warranty counters.
  
  Solution:
  
  
  Create a Warranty Counter:
  
  Navigate to the warranty management module in SAP.
  Create a new warranty counter for the relevant material or equipment. This typically involves entering the material number, warranty start date, and warranty duration.
  
  
  
  Check Configuration:
  
  Ensure that the warranty management settings are correctly configured in the system. This includes checking the warranty types and their associated parameters.
  Verify that the warranty management is activated for the relevant materials or equipment.
  
  
  
  Review Data Entry:
  
  Double-check the material or equipment number entered in the transaction. Ensure that it matches the records in the system.
  Look for any discrepancies in the data that might lead to the error.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help files for warranty management to understand the requirements for creating and managing warranty counters.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Order), IW32 (Change Order), and IW33 (Display Order) if you are dealing with warranty-related service orders.
  SAP Notes: Check for any SAP Notes related to warranty management that might provide additional insights or fixes for known issues.
  Training and Documentation: Ensure that users involved in warranty management are adequately trained and have access to the necessary documentation to avoid common pitfalls.
  
  By addressing the above points, you should be able to resolve the BG058 error and successfully manage warranty counters in your SAP system.