How To Fix BG036 - No service number or item text entered

SAP Error Message - Details

• Message type: E = Error

• Message class: BG - Warranty processing

• Message number: 036

• Message text: No service number or item text entered

What causes this issue?

You have not entered either a valid service number nor a service item
text.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Enter either a service record or a free text.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BG036 - No service number or item text entered ?

  The SAP error message BG036 ("No service number or item text entered") typically occurs in the context of service-related transactions, such as when creating or processing service orders, service confirmations, or service-related billing documents. This error indicates that the system expects a service number or item text to be entered, but it is missing.
  Cause:
  
  Missing Service Number: The user did not enter a service number in the relevant field.
  Missing Item Text: The item text that describes the service is not provided.
  Configuration Issues: There may be configuration settings in the service management module that require certain fields to be filled out.
  User Input Error: The user may have overlooked entering the required information.
  
  Solution:
  
  Enter Service Number: Ensure that you enter a valid service number in the appropriate field. This number should correspond to a service defined in the system.
  Provide Item Text: If the service number is not applicable, make sure to enter a descriptive item text that explains the service being processed.
  Check Configuration: Review the configuration settings in the SAP system to ensure that the required fields are set up correctly. This may involve consulting with a system administrator or SAP consultant.
  Review Documentation: Check any relevant documentation or guidelines for the specific transaction you are working on to ensure all required fields are filled out.
  Consult with Support: If the issue persists, consider reaching out to your SAP support team for further assistance.
  
  Related Information:
  
  Transaction Codes: The error may occur in various transaction codes related to service management, such as IW31 (Create Service Order), IW41 (Enter Service Confirmation), or others.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Training: Ensure that users are trained on the importance of entering all required fields when processing service-related transactions.
  
  By addressing the missing information and ensuring that all required fields are filled out, you should be able to resolve the BG036 error message in SAP.