How To Fix BCOMAL132 - SAPconnect: Fax, e-mail; paging, printing, SAP-SAP system communication

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOMAL - Business Communication: Alert Monitor Messages

• Message number: 132

• Message text: SAPconnect: Fax, e-mail; paging, printing, SAP-SAP system communication

What causes this issue?

The operating status of the SAP communication infrastructure (fax,
e-mail, paging, printing and communication between SAP systems) is
displayed in two blocks:
- Display of the number of send orders that are waiting for processing
by the SAPconnect send process.
- Display of the operating status of each individual external component.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOMAL132 - SAPconnect: Fax, e-mail; paging, printing, SAP-SAP system communication ?

  The SAP error message BCOMAL132 typically relates to issues with SAPconnect, which is the component responsible for communication between SAP systems and external communication channels such as fax, email, paging, and printing. This error can occur due to various reasons, and understanding the cause is essential for troubleshooting.
  Causes of BCOMAL132
  
  
  Configuration Issues: Incorrect configuration settings in the SAPconnect settings can lead to communication failures. This includes settings for the communication method, such as SMTP for email or the fax server configuration.
  
  
  Network Issues: Problems with the network connection between the SAP system and the external communication service can cause this error. This could be due to firewalls, routing issues, or server downtime.
  
  
  Authorization Problems: The user or service account used for sending the communication may not have the necessary authorizations to perform the action.
  
  
  Service Availability: The external service (like the email server or fax server) may be down or not reachable, leading to communication failures.
  
  
  Incorrect Recipient Information: If the recipient's email address or fax number is incorrect, the system will not be able to send the communication.
  
  
  Solutions
  
  
  Check Configuration:
  
  Go to transaction code SCOT (SAPconnect Administration) and verify the configuration settings for the communication method you are using (e.g., SMTP for email).
  Ensure that the settings for the mail server, fax server, or other communication methods are correctly configured.
  
  
  
  Test Connectivity:
  
  Use tools like telnet to check if you can reach the external service (e.g., SMTP server) from the SAP server.
  Check network settings and ensure that there are no firewalls blocking the communication.
  
  
  
  Review Authorizations:
  
  Ensure that the user or service account has the necessary authorizations to send emails, faxes, or other communications.
  Check the roles and profiles assigned to the user.
  
  
  
  Check External Service Status:
  
  Verify that the external communication service (like the email server or fax server) is up and running.
  Contact the administrator of the external service if necessary.
  
  
  
  Validate Recipient Information:
  
  Double-check the recipient's email address or fax number for accuracy.
  Ensure that the format is correct and that there are no typos.
  
  
  
  Review SAP Notes:
  
  Check for any relevant SAP Notes that may address known issues or provide patches related to SAPconnect.
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  SCOT: SAPconnect Administration
  SOST: Send Requests (to monitor sent messages)
  SICF: Maintain HTTP Services (for web-based communication)
  
  
  
  Documentation: Refer to the official SAP documentation for SAPconnect for detailed configuration and troubleshooting steps.
  
  
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  
  By following these steps, you should be able to identify and resolve the cause of the BCOMAL132 error in your SAP system.