How To Fix BCOM_EC_R004 - The connection to the routing server is broken

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOM_EC_R - BCOM RBR: Messages for Return Codes of Router

• Message number: 004

• Message text: The connection to the routing server is broken

What causes this issue?

It concerns server '&V1&'.
Further information:
Message from external software component: &V2&
Return code of external software component: &V3&
<DS:REPO.RSRTRCDSP>BCOM Rule-Based Routing Trace</>

System Response

The function was not executed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOM_EC_R004 - The connection to the routing server is broken ?

  The SAP error message BCOM_EC_R004 indicates that there is a problem with the connection to the routing server. This error can occur in various scenarios, particularly when using SAP Business Connector or related middleware solutions. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the routing server.
  Server Downtime: The routing server may be down or not responding due to maintenance or unexpected outages.
  Configuration Errors: Incorrect configuration settings in the SAP system or the routing server can lead to connection issues.
  Firewall Restrictions: Firewalls or security settings may be blocking the connection to the routing server.
  Resource Limitations: The routing server may be overloaded or running out of resources, causing it to drop connections.
  Version Compatibility: Incompatibility between the versions of SAP and the routing server can also lead to connection issues.
  
  Solutions:
  
  Check Network Connectivity: Verify that the network connection between the SAP system and the routing server is stable. Use tools like ping or traceroute to diagnose connectivity issues.
  Server Status: Ensure that the routing server is up and running. Check server logs for any errors or issues that may indicate downtime.
  Review Configuration: Double-check the configuration settings in both the SAP system and the routing server. Ensure that all parameters are set correctly.
  Firewall Settings: Review firewall rules and security settings to ensure that they allow traffic between the SAP system and the routing server.
  Monitor Server Load: Check the performance and resource usage of the routing server. If it is overloaded, consider scaling resources or optimizing performance.
  Update Software: Ensure that both the SAP system and the routing server are running compatible versions. If necessary, apply updates or patches to resolve compatibility issues.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Logs and Traces: Review logs and traces from both the SAP system and the routing server to gather more information about the error and its context.
  Documentation: Refer to the official SAP documentation for the Business Connector or the specific middleware being used for detailed configuration and troubleshooting guidance.
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support or your system administrator for further assistance.