How To Fix BCOM_EC_R005 - A system error has occurred in the routing server

SAP Error Message - Details

• Message type: E = Error

• Message class: BCOM_EC_R - BCOM RBR: Messages for Return Codes of Router

• Message number: 005

• Message text: A system error has occurred in the routing server

What causes this issue?

It concerns server '&V1&'.
Further information:
Message from external software component: &V2&
Return code from external software component: &V3&
<DS:REPO.RSRTRCDSP>BCOM Rule-Based Routing Trace</>

System Response

The function was not executed.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCOM_EC_R005 - A system error has occurred in the routing server ?

  The SAP error message BCOM_EC_R005 indicates that a system error has occurred in the routing server. This error can arise from various underlying issues, and addressing it typically involves several steps. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  Network Issues: Connectivity problems between the SAP system and the routing server can lead to this error.
  Configuration Errors: Incorrect settings in the routing server or in the SAP system can cause communication failures.
  Server Overload: If the routing server is overloaded or experiencing high traffic, it may not be able to process requests properly.
  Software Bugs: There may be bugs in the routing server software or in the SAP application that lead to unexpected errors.
  Authentication Issues: Problems with user authentication or authorization can prevent successful communication with the routing server.
  Resource Limitations: Insufficient system resources (CPU, memory, etc.) on the routing server can lead to failures.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there is a stable network connection between the SAP system and the routing server. Use tools like ping or traceroute to diagnose connectivity issues.
  Review Configuration Settings: Verify the configuration settings in both the SAP system and the routing server. Ensure that all parameters are correctly set.
  Monitor Server Load: Check the performance metrics of the routing server. If it is overloaded, consider scaling resources or optimizing the load.
  Update Software: Ensure that both the SAP system and the routing server are running the latest versions and patches. This can help eliminate bugs that may cause errors.
  Check Logs: Review the logs on both the SAP system and the routing server for any error messages or warnings that could provide more context about the issue.
  Test Authentication: Verify that the user credentials being used to access the routing server are correct and that the user has the necessary permissions.
  Restart Services: Sometimes, simply restarting the routing server or the relevant services can resolve transient issues.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for the routing server and any related components to ensure proper configuration and usage.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to SAP support for further assistance.