How To Fix BCA_US_GENERAL078 - Dual Control triggered: Hold must be released by someone else

SAP Error Message - Details

• Message type: E = Error

• Message class: BCA_US_GENERAL - Message ID for North America specific modifications

• Message number: 078

• Message text: Dual Control triggered: Hold must be released by someone else

What causes this issue?

Dual Control is activated.

System Response

The modified Hold will not be activated until it is released by an
authorized user other than the user who made the original change.

How to fix this error?

The second authorized person can release the Hold via transaction
BCA_HLDREL.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message BCA_US_GENERAL078 - Dual Control triggered: Hold must be released by someone else ?

  The SAP error message BCA_US_GENERAL078 indicates that a dual control mechanism has been triggered, specifically stating that a hold must be released by someone else. This is a part of SAP's security and control measures to ensure that sensitive transactions are not processed by a single individual without oversight.
  Cause:
  The error occurs when a user attempts to release a hold on a transaction that has been placed under dual control. Dual control is a process designed to prevent fraud and errors by requiring that two different users are involved in critical transactions. In this case, the user trying to release the hold does not have the necessary permissions or is not the designated user to perform this action.
  Solution:
  To resolve this error, follow these steps:
  
  
  Identify the User with Release Authority: Determine who has the authority to release the hold. This is typically a user with a specific role or permission set that allows them to perform this action.
  
  
  Contact the Appropriate User: Reach out to the user identified in the previous step and request them to release the hold on the transaction.
  
  
  Check User Roles and Permissions: If you believe you should have the ability to release the hold, check your user roles and permissions. You may need to contact your SAP security administrator to adjust your access rights.
  
  
  Review Dual Control Settings: If the dual control settings need to be modified (for example, if the process is too restrictive), this should be discussed with your SAP security team or system administrator.
  
  
  Documentation and Training: Ensure that all users involved in the process are aware of the dual control requirements and the roles they play in the transaction process.
  
  
  Related Information:
  
  Dual Control Mechanism: This is a security feature in SAP that requires two users to complete certain transactions, enhancing security and reducing the risk of fraud.
  Transaction Codes: Familiarize yourself with relevant transaction codes that may be involved in the dual control process, such as those for managing user roles and permissions.
  SAP Notes and Documentation: Check SAP Notes for any updates or specific guidance related to this error message. SAP's official documentation may also provide insights into dual control configurations.
  
  If the issue persists or if you need further assistance, consider reaching out to your SAP support team or consulting SAP's help resources for more detailed troubleshooting steps.