How To Fix B2217 - Number of segment retries does not match

SAP Error Message - Details

• Message type: E = Error

• Message class: B2 - ALE Basis tools messages

• Message number: 217

• Message text: Number of segment retries does not match

What causes this issue?

The hierarchy details of the segments do not match. This can cause
problems with syntax checks.
<ZH>Parent segment:</>
Local:,,&V1&, remote: &V2&
<ZH>Hierarchy level:</>
Local:,,&V3&, remote: &V4&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message B2217 - Number of segment retries does not match ?

  The SAP error message B2217, which states "Number of segment retries does not match," typically occurs in the context of batch processing or data transfer processes, particularly when using the SAP Business Application Programming Interface (BAPI) or during IDoc processing. This error indicates a mismatch in the expected number of retries for segments in a batch process.
  Cause:
  
  
  Mismatch in Retry Count: The error usually arises when the system expects a certain number of retries for a segment, but the actual number of retries does not match this expectation. This can happen due to:
  
  Incorrect configuration settings for the batch process.
  Issues in the data being processed, such as missing or incorrect information.
  Network issues or timeouts that cause segments to be retried incorrectly.
  
  
  
  Data Integrity Issues: If the data being processed is corrupted or not formatted correctly, it can lead to discrepancies in the expected retry counts.
  
  
  System Configuration: Misconfiguration in the SAP system settings related to batch processing or IDoc handling can also lead to this error.
  
  
  Solution:
  
  
  Check Configuration Settings: Review the configuration settings for the batch process or IDoc processing. Ensure that the retry settings are correctly configured and match the expected values.
  
  
  Data Validation: Validate the data being processed to ensure that it is complete and correctly formatted. Look for any missing fields or incorrect values that could cause processing issues.
  
  
  Monitor System Logs: Check the system logs (transaction codes like SLG1 for application logs) for any additional error messages or warnings that could provide more context about the issue.
  
  
  Adjust Retry Logic: If applicable, adjust the retry logic in the processing program or configuration to ensure that it aligns with the expected behavior.
  
  
  Consult SAP Notes: Look for relevant SAP Notes or documentation that may address this specific error. SAP frequently updates its knowledge base with solutions for known issues.
  
  
  Testing: After making changes, conduct thorough testing to ensure that the issue is resolved and that the batch process or IDoc handling works as expected.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as WE02 (IDoc display), WE19 (IDoc test), and SLG1 (Application log) to help diagnose and troubleshoot the issue.
  SAP Community: Engage with the SAP Community forums or support channels for additional insights and shared experiences from other users who may have encountered the same error.
  Documentation: Review SAP documentation related to batch processing, IDocs, and error handling for best practices and troubleshooting steps.
  
  If the issue persists after following these steps, it may be necessary to involve SAP support for further assistance.