How To Fix B2216 - Hierarchy details of segments do not match

SAP Error Message - Details

• Message type: E = Error

• Message class: B2 - ALE Basis tools messages

• Message number: 216

• Message text: Hierarchy details of segments do not match

What causes this issue?

The hierarchy details of the segments do not match. This can cause
problems with syntax checks.
<ZH>Parent segment:</>
Local:,,&V1&, remote: &V2&
<ZH>Hierarchy level:</>
Local:,,&V3&, remote: &V4&

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message B2216 - Hierarchy details of segments do not match ?

  The SAP error message B2216, which states "Hierarchy details of segments do not match," typically occurs in the context of SAP Business Planning and Consolidation (BPC) or SAP BW (Business Warehouse) when there is a mismatch in the hierarchy structure of the data being processed. This error can arise during data loading, reporting, or when executing certain functions that involve hierarchies.
  Cause:
  
  
  Hierarchy Mismatch: The error usually indicates that the hierarchy structure defined in the system does not match the hierarchy structure of the data being processed. This can happen if:
  
  The hierarchy has been changed (e.g., nodes added or removed) after the data was loaded.
  The data being loaded does not conform to the expected hierarchy structure.
  There are inconsistencies in the hierarchy definitions across different segments or dimensions.
  
  
  
  Data Integrity Issues: If there are issues with the integrity of the data, such as missing nodes or incorrect parent-child relationships, this can lead to the error.
  
  
  Configuration Issues: Incorrect configuration settings in the hierarchy or dimension settings can also lead to this error.
  
  
  Solution:
  
  
  Check Hierarchy Definitions: Review the hierarchy definitions in the system to ensure that they are consistent and correctly defined. Make sure that all nodes and relationships are properly set up.
  
  
  Validate Data: Ensure that the data being loaded or processed conforms to the expected hierarchy structure. This may involve checking for missing nodes or incorrect relationships in the data.
  
  
  Rebuild Hierarchies: If there have been significant changes to the hierarchy, consider rebuilding the hierarchy or reloading the data to ensure consistency.
  
  
  Data Load Process: If the error occurs during a data load, check the data load process and mappings to ensure that they are correctly configured.
  
  
  Check for Updates: Ensure that you are using the latest version of SAP and that all relevant patches and updates have been applied, as this can sometimes resolve underlying issues.
  
  
  Consult Documentation: Refer to SAP documentation or support notes related to the specific version of SAP you are using for any known issues or additional troubleshooting steps.
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like RSA1 (Data Warehousing Workbench) or RSC1 (InfoObject Maintenance) to check and manage hierarchies.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the problem persists after following these steps, it may be beneficial to engage with SAP support for more in-depth troubleshooting.