How To Fix AUDITLOGVIEWER_DEST003 - Cannot get token time.

SAP Error Message - Details

• Message type: E = Error

• Message class: AUDITLOGVIEWER_DEST -

• Message number: 003

• Message text: Cannot get token time.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message AUDITLOGVIEWER_DEST003 - Cannot get token time. ?

  The SAP error message "AUDITLOGVIEWER_DEST003 Cannot get token time" typically relates to issues with the audit log viewer in SAP systems. This error can occur due to various reasons, including configuration issues, problems with the underlying database, or issues with the SAP system itself.
  Possible Causes:
  
  Configuration Issues: The audit log viewer may not be properly configured, leading to issues in retrieving the token time.
  Database Issues: There may be problems with the database that stores the audit logs, such as connectivity issues or corruption.
  Authorization Problems: The user may not have the necessary authorizations to access the audit logs.
  System Bugs: There could be bugs in the SAP version you are using that affect the audit log viewer functionality.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the configuration settings for the audit log viewer. Ensure that all necessary parameters are correctly set.
  Check the settings in transaction SM19 (Security Audit Log) and SM20 (Audit Log Display).
  
  
  
  Database Connectivity:
  
  Ensure that the database is up and running without issues. Check for any connectivity problems between the SAP application server and the database.
  If there are issues, resolve them and restart the relevant services.
  
  
  
  User Authorizations:
  
  Check the user roles and authorizations. Ensure that the user trying to access the audit logs has the necessary permissions.
  You can use transaction SU53 to analyze authorization failures.
  
  
  
  System Logs:
  
  Check the system logs (transaction SM21) for any related error messages that might provide more context about the issue.
  Look for any dumps in transaction ST22 that might indicate a more serious underlying problem.
  
  
  
  SAP Notes and Patches:
  
  Search for relevant SAP Notes in the SAP Support Portal that might address this specific error. There may be patches or updates available that resolve known issues.
  Apply any recommended patches or updates to your SAP system.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM19: Security Audit Log Configuration
  SM20: Display Security Audit Log
  ST22: Dump Analysis
  SM21: System Log
  SU53: Authorization Check
  
  
  
  SAP Documentation: Refer to the official SAP documentation for more detailed information on configuring and troubleshooting the audit log viewer.
  
  
  By following these steps, you should be able to diagnose and potentially resolve the "AUDITLOGVIEWER_DEST003 Cannot get token time" error in your SAP system.