How To Fix AUDITLOGVIEWER_DEST002 - Cannot get token value.

SAP Error Message - Details

• Message type: E = Error

• Message class: AUDITLOGVIEWER_DEST -

• Message number: 002

• Message text: Cannot get token value.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message AUDITLOGVIEWER_DEST002 - Cannot get token value. ?

  The SAP error message "AUDITLOGVIEWER_DEST002 Cannot get token value" typically occurs in the context of the Audit Log Viewer or when trying to access audit logs in SAP systems. This error indicates that the system is unable to retrieve a token value, which is necessary for processing the request.
  Possible Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to access the audit logs or the specific data being requested.
  Configuration Problems: There may be issues with the configuration of the audit log settings or the destination settings in the system.
  System Bugs: There could be bugs or inconsistencies in the SAP system that lead to this error.
  Missing Data: The token value that the system is trying to retrieve may not exist or may have been deleted.
  
  Solutions:
  
  
  Check Authorizations:
  
  Ensure that the user has the appropriate roles and authorizations to access the audit logs. You can check this in transaction SU53 or by reviewing the user's roles in transaction PFCG.
  
  
  
  Review Configuration:
  
  Check the configuration settings for the Audit Log Viewer. Ensure that the destination settings are correctly configured. This can typically be done in transaction SM59 for RFC destinations or in the relevant configuration transactions for audit logging.
  
  
  
  System Updates:
  
  Ensure that your SAP system is up to date with the latest patches and updates. Sometimes, these errors can be resolved by applying the latest support packages or notes from SAP.
  
  
  
  Check for Missing Data:
  
  Investigate whether the token value that the system is trying to access is indeed present. This may involve checking the underlying database tables or logs.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. SAP frequently publishes notes that provide solutions or workarounds for known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM21 (System Log), SLG1 (Application Log), and SU53 (Authorization Check) to help diagnose the issue.
  Audit Log Documentation: Review SAP documentation related to audit logging to understand the expected configurations and settings.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and potentially resolve the "AUDITLOGVIEWER_DEST002 Cannot get token value" error in your SAP system.