How To Fix ATO_CUSTOMER823 - Automatic import by Service Provider failed.

SAP Error Message - Details

• Message type: E = Error

• Message class: ATO_CUSTOMER - ATO Messages for the End User

• Message number: 823

• Message text: Automatic import by Service Provider failed.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ATO_CUSTOMER823 - Automatic import by Service Provider failed. ?

  The SAP error message ATO_CUSTOMER823, which indicates that "Automatic import by Service Provider failed," typically arises in the context of SAP's Advanced Transport Management (ATM) or when dealing with transport requests and service providers. This error can occur due to various reasons, including configuration issues, network problems, or issues with the transport request itself.
  Possible Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the service provider.
  Configuration Errors: Incorrect settings in the transport management system (TMS) or service provider configuration can lead to this error.
  Authorization Issues: The user or system may lack the necessary authorizations to perform the import.
  Transport Request Issues: The transport request may be incomplete, corrupted, or not properly released.
  Service Provider Issues: The service provider itself may be experiencing issues or downtime.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues preventing communication with the service provider.
  Review TMS Configuration: Verify that the transport management system is correctly configured. Check the settings for the service provider and ensure they are accurate.
  Check Authorizations: Ensure that the user or system has the necessary authorizations to perform the import. This may involve checking roles and permissions.
  Inspect Transport Request: Review the transport request for completeness and correctness. Ensure it has been properly released and is not corrupted.
  Monitor Service Provider Status: Check the status of the service provider to ensure it is operational. If there are known issues, you may need to wait until they are resolved.
  Review Logs: Check the SAP system logs (transaction SM21) and transport logs (transaction STMS) for more detailed error messages that can provide additional context.
  Retry the Import: Sometimes, simply retrying the import can resolve transient issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error. You can search for the error message or related keywords in the SAP Support Portal.
  Documentation: Review the official SAP documentation for transport management and service provider configuration for best practices and troubleshooting steps.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.