ATO_CUSTOMER505 - Collection cannot be forwarded. Setup does not allow forwarding.

SAP Error Message - Details

• Message type: E = Error

• Message class: ATO_CUSTOMER - ATO Messages for the End User

• Message number: 505

• Message text: Collection cannot be forwarded. Setup does not allow forwarding.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ATO_CUSTOMER505 - Collection cannot be forwarded. Setup does not allow forwarding. ?

  The SAP error message ATO_CUSTOMER505, which states "Collection cannot be forwarded. Setup does not allow forwarding," typically occurs in the context of the SAP system when there are issues related to the configuration of the collection process, particularly in the Accounts Receivable or Collections Management module.
  Cause:
  
  
  Configuration Settings: The error often arises due to specific configuration settings in the SAP system that do not allow the forwarding of collections. This could be due to:
  
  Missing or incorrect settings in the collection strategy.
  Restrictions placed on the customer account or collection group.
  The status of the collection item may not permit forwarding.
  
  
  
  User Authorizations: The user attempting to forward the collection may not have the necessary authorizations or roles assigned to perform this action.
  
  
  Collection Item Status: The status of the collection item may be set to a state that does not allow forwarding, such as "closed" or "completed."
  
  
  Solution:
  
  
  Check Configuration:
  
  Review the configuration settings for the collection strategy in the SAP system. Ensure that the settings allow for forwarding collections.
  Navigate to the relevant customizing transaction (e.g., SPRO) and check the settings under the Collections Management section.
  
  
  
  Review Customer Account:
  
  Check the customer account settings to ensure there are no restrictions that would prevent forwarding.
  Verify if the customer is blocked for collections or if there are any specific settings that need to be adjusted.
  
  
  
  User Authorizations:
  
  Ensure that the user has the necessary authorizations to forward collections. This may involve checking roles and permissions assigned to the user in the SAP system.
  
  
  
  Check Collection Item Status:
  
  Review the status of the collection item. If it is in a state that does not allow forwarding, you may need to change its status or take appropriate actions to enable forwarding.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on the error message and related configuration settings.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Testing: After making any changes, conduct tests to ensure that the forwarding functionality works as expected.
  
  If the issue persists after following these steps, it may be beneficial to consult with an SAP expert or your organization's SAP support team for further assistance.