How To Fix ATO_CUSTOMER504 - Collection cannot be forwarded. User confirmation is required.

SAP Error Message - Details

• Message type: E = Error

• Message class: ATO_CUSTOMER - ATO Messages for the End User

• Message number: 504

• Message text: Collection cannot be forwarded. User confirmation is required.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ATO_CUSTOMER504 - Collection cannot be forwarded. User confirmation is required. ?

  The SAP error message ATO_CUSTOMER504, which states "Collection cannot be forwarded. User confirmation is required," typically occurs in the context of the SAP system when there is an issue with processing a collection or a transaction that requires user intervention before it can proceed. This error is often related to the Advanced Transportation Optimization (ATO) module or similar functionalities within SAP.
  
  Cause:
  
  User Confirmation Required: The system has encountered a situation where it cannot automatically proceed with the collection process due to a condition that requires user confirmation. This could be due to missing data, discrepancies in the transaction, or specific business rules that necessitate manual intervention.
  Data Inconsistencies: There may be inconsistencies in the data being processed, such as missing mandatory fields or incorrect values that prevent the system from proceeding.
  
  Configuration Issues: The system configuration may not be set up to handle certain scenarios automatically, leading to the need for user confirmation.
  Workflow