ATO_CUSTOMER262 - Tenant role &1 is not supported. Please contact your administrator.

SAP Error Message - Details

• Message type: E = Error

• Message class: ATO_CUSTOMER - ATO Messages for the End User

• Message number: 262

• Message text: Tenant role &1 is not supported. Please contact your administrator.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ATO_CUSTOMER262 - Tenant role &1 is not supported. Please contact your administrator. ?

  The SAP error message "ATO_CUSTOMER262 Tenant role &1 is not supported. Please contact your administrator." typically indicates that there is an issue with the tenant role configuration in your SAP system. This error can occur in various contexts, such as during user role assignments, tenant management, or when accessing certain functionalities that require specific roles.
  Cause:
  
  Unsupported Role: The tenant role specified (represented by &1) is not recognized or supported by the system. This could be due to a misconfiguration or an attempt to use a role that has been deprecated or not properly defined.
  Role Assignment Issues: The user may not have the necessary permissions or the role may not be assigned correctly to the user or tenant.
  System Configuration: There may be issues with the overall system configuration, such as missing components or incorrect settings in the tenant management.
  
  Solution:
  
  
  Check Role Configuration:
  
  Verify that the tenant role specified in the error message is correctly defined in the system.
  Ensure that the role is active and has not been deleted or deactivated.
  
  
  
  Role Assignment:
  
  Check if the user or tenant has been assigned the correct roles. You can do this by navigating to the user management or role assignment section in your SAP system.
  If necessary, reassign the appropriate roles to the user or tenant.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or help resources for information on the specific tenant role and its requirements.
  
  
  
  Contact Administrator:
  
  If you are not the system administrator, contact your SAP administrator for assistance. They may need to investigate the role configuration and make necessary adjustments.
  
  
  
  System Logs:
  
  Check system logs for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches or updates.
  
  
  
  Related Information:
  
  SAP Role Management: Understanding how roles and authorizations work in SAP can help in troubleshooting similar issues.
  User Management: Familiarize yourself with user management transactions (like SU01, PFCG) to manage roles and authorizations effectively.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may require deeper investigation by SAP support or your internal IT team.