How To Fix ATO_CUSTOMER118 - Hotifx check failed

SAP Error Message - Details

• Message type: E = Error

• Message class: ATO_CUSTOMER - ATO Messages for the End User

• Message number: 118

• Message text: Hotifx check failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ATO_CUSTOMER118 - Hotifx check failed ?

  The SAP error message ATO_CUSTOMER118, which indicates that a hotfix check has failed, typically arises in the context of SAP systems when there is an issue with the application of a specific hotfix or support package. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Missing Hotfix: The required hotfix may not be installed on the system.
  Incompatible Versions: The hotfix may not be compatible with the current version of the SAP system or other installed components.
  Corrupted Files: Files related to the hotfix may be corrupted or improperly installed.
  Incorrect Configuration: There may be configuration issues that prevent the hotfix from being recognized or applied correctly.
  Transport Issues: If the hotfix was transported from another system, there may have been issues during the transport process.
  
  Solutions:
  
  Check Hotfix Status: Verify if the required hotfix is installed. You can do this by checking the SAP Support Portal or using transaction codes like SPAM or SAINT to view installed components.
  Install Missing Hotfix: If the hotfix is missing, download and install it from the SAP Support Portal.
  Review Compatibility: Ensure that the hotfix is compatible with your current SAP version and other installed components. Check the release notes or documentation associated with the hotfix.
  Reinstall Hotfix: If the hotfix is installed but still causing issues, consider reinstalling it to ensure that all files are intact and correctly configured.
  Check Transport Logs: If the hotfix was transported, review the transport logs for any errors or warnings that may indicate issues during the transport process.
  Consult SAP Notes: Look for relevant SAP Notes that may provide additional guidance or patches related to the ATO_CUSTOMER118 error. You can search for notes using the SAP ONE Support Launchpad.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  SAP Support Portal: This is the primary resource for downloading hotfixes and support packages.
  SAP Notes: Regularly check for SAP Notes related to your specific version and the hotfix in question, as they often contain important information about known issues and fixes.
  System Logs: Review system logs (transaction codes like SM21 for system logs) for any additional error messages that may provide more context about the failure.
  Transaction Codes: Familiarize yourself with transaction codes like SPAM, SAINT, and SNOTE for managing support packages and notes.
  
  By following these steps, you should be able to diagnose and resolve the ATO_CUSTOMER118 error in your SAP system.