How To Fix ATO_CUSTOMER114 - You can either add both or none of the items to the hotfix.

SAP Error Message - Details

• Message type: E = Error

• Message class: ATO_CUSTOMER - ATO Messages for the End User

• Message number: 114

• Message text: You can either add both or none of the items to the hotfix.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ATO_CUSTOMER114 - You can either add both or none of the items to the hotfix. ?

  The SAP error message ATO_CUSTOMER114 typically occurs in the context of Advanced Transportation Optimization (ATO) or similar modules where there are constraints related to adding items to a hotfix or a specific transaction. This error indicates that there is a requirement to either include both items in a hotfix or exclude both, but not to mix them.
  Cause:
  
  Inconsistent Item Selection: The error arises when the user attempts to add only one of the required items to a hotfix, violating the system's rules that dictate that both items must be treated together.
  Configuration Issues: There may be configuration settings in the system that enforce this rule, possibly due to business logic or specific settings in the ATO module.
  Data Integrity Constraints: The system may have integrity constraints that prevent partial updates or changes to ensure data consistency.
  
  Solution:
  
  Review Item Selection: Ensure that you are selecting both items that are required to be added to the hotfix. If you only need one, check if there is an option to exclude both instead.
  Consult Documentation: Refer to the SAP documentation or help files related to the ATO module to understand the specific requirements for adding items to a hotfix.
  Check Configuration: If you have access, review the configuration settings in the ATO module to see if there are any rules or settings that can be adjusted to allow for more flexibility in item selection.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert who can provide insights based on your specific system configuration and business processes.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context on how to handle it.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  Training Materials: If available, review training materials or guides related to the ATO module to better understand the constraints and best practices for managing hotfixes.
  
  By following these steps, you should be able to resolve the ATO_CUSTOMER114 error and proceed with your tasks in SAP.