How To Fix ATO_CUSTOMER112 - Update failed. Please report an incident on component &1.

SAP Error Message - Details

• Message type: E = Error

• Message class: ATO_CUSTOMER - ATO Messages for the End User

• Message number: 112

• Message text: Update failed. Please report an incident on component &1.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message ATO_CUSTOMER112 - Update failed. Please report an incident on component &1. ?

  The SAP error message ATO_CUSTOMER112 indicates that an update operation has failed, and it suggests reporting an incident to SAP support for further assistance. This error typically occurs in the context of the SAP Advanced Planning and Optimization (APO) or SAP S/4HANA systems, particularly when dealing with customer-specific enhancements or configurations.
  Possible Causes:
  
  Data Integrity Issues: There may be inconsistencies or invalid data in the database that prevent the update from completing successfully.
  Custom Code Errors: If there are custom enhancements or modifications in the system, they might be causing the update to fail.
  Authorization Issues: The user executing the update may not have the necessary permissions to perform the operation.
  System Configuration: Incorrect configuration settings in the system could lead to update failures.
  Locking Issues: Another process might be locking the data that is being updated, causing the operation to fail.
  
  Solutions:
  
  Check Logs: Review the application logs (transaction SLG1) and system logs (transaction SM21) for more detailed error messages that can provide insights into the cause of the failure.
  Data Validation: Ensure that the data being processed is valid and does not contain any inconsistencies. This may involve checking for missing or incorrect entries in the relevant tables.
  Review Custom Code: If there are custom enhancements, review the code for any potential issues that could lead to the update failure. Debugging the custom code may help identify the problem.
  Authorization Check: Verify that the user has the necessary authorizations to perform the update. This can be done by checking the user roles and authorizations in transaction SU01.
  System Configuration: Review the configuration settings related to the update process to ensure they are set up correctly.
  Check for Locks: Use transaction SM12 to check for any locks on the relevant database entries. If locks are found, you may need to wait for the other process to complete or manually release the locks if appropriate.
  
  Reporting an Incident:
  If the issue persists after performing the above checks and solutions, it is advisable to report an incident to SAP support. When reporting the incident, include the following information:
  
  Detailed description of the error message (ATO_CUSTOMER112).
  Steps to reproduce the error.
  Any relevant logs or screenshots.
  Information about the system environment (SAP version, database type, etc.).
  Any recent changes made to the system (e.g., updates, custom code changes).
  
  By providing comprehensive information, you can help SAP support diagnose and resolve the issue more efficiently.