How To Fix ATO_CUSTOMER068 - Import failed


SAP Error Message - Details

  • Message type: E = Error

  • Message class: ATO_CUSTOMER - ATO Messages for the End User

  • Message number: 068

  • Message text: Import failed

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  • Self-Explanatory Message

    Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

    To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

    Unfortunately, there isn't any extra information in this error notice.



    What else can you do?

    First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

    Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

    You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.


Smart SAP Assistant

  • What is the cause and solution for SAP error message ATO_CUSTOMER068 - Import failed ?

    The SAP error message ATO_CUSTOMER068, which indicates that an import has failed, typically relates to issues encountered during the import of data or configuration settings in the SAP system. This error can arise in various contexts, such as during the import of transport requests, data migration, or system upgrades.

    Possible Causes:

    1. Data Format Issues: The data being imported may not conform to the expected format or structure.
    2. Missing Dependencies: The import may depend on other objects or configurations that are not present in the target system.
    3. Authorization Issues: The user performing the import may lack the necessary authorizations to execute the import.
    4. System Configuration: There may be inconsistencies or misconfigurations in the target system that prevent the import from completing successfully.
    5. Transport Request Issues: If the import is part of a transport request, there may be issues with the transport itself, such as corruption or incomplete objects.

    Solutions:

    1. Check Logs: Review the import logs for detailed error messages that can provide insights into what went wrong. This can often be found in transaction codes like STMS (Transport Management System) or SLG1 (Application Log).
    2. Validate Data: Ensure that the data being imported is in the correct format and meets all necessary requirements.
    3. Check Dependencies: Verify that all required objects and configurations are present in the target system before attempting the import.
    4. User Authorizations: Ensure that the user performing the import has the necessary authorizations. You may need to consult with your SAP security team.
    5. Transport Request Review: If the error is related to a transport request, check the transport logs for any issues. You may need to re-export the transport or correct any identified issues.
    6. System Configuration: Review the system configuration to ensure that it is set up correctly for the import process.

    Related Information:

    • SAP Notes: Check SAP Notes for any known issues related to ATO_CUSTOMER068. SAP frequently publishes notes that address specific error messages and provide guidance on resolution.
    • SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
    • Documentation: Refer to SAP documentation for the specific module or functionality you are working with, as it may provide additional context or troubleshooting steps.

    If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.

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