How To Fix ATO_CUSTOMER063 - Check running

SAP Error Message - Details

• Message type: E = Error

• Message class: ATO_CUSTOMER - ATO Messages for the End User

• Message number: 063

• Message text: Check running

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message ATO_CUSTOMER063 - Check running ?

  The SAP error message ATO_CUSTOMER063, which states "Check running," typically occurs in the context of Advanced Planning and Optimization (APO) or when dealing with the Advanced Available-to-Promise (ATP) check in SAP systems. This error indicates that there is an issue with the availability check for a specific customer order or sales order.
  Cause:
  
  Availability Check Configuration: The error may arise due to incorrect configuration of the availability check in the system. This could involve settings related to the material master, sales document type, or the ATP check itself.
  Stock Levels: The system may not have sufficient stock available to fulfill the order, leading to the error during the ATP check.
  Order Status: The order may be in a status that does not allow for the ATP check to be processed correctly.
  Custom Logic: If there are custom enhancements or user exits implemented, they may interfere with the standard ATP check process.
  
  Solution:
  
  Check Configuration: Review the configuration settings for the availability check in the material master and sales document types. Ensure that the correct checking group and checking rule are assigned.
  Review Stock Levels: Check the stock levels for the material in question. If stock is insufficient, consider adjusting inventory levels or rescheduling the order.
  Order Status: Verify the status of the order. If it is in a blocked or incomplete status, resolve any issues preventing it from being processed.
  Debugging: If custom logic is suspected, use transaction codes like SE80 or SE37 to debug the relevant function modules or enhancements that may be affecting the ATP check.
  Logs and Traces: Check the application logs (transaction SLG1) for any additional error messages or warnings that could provide more context on the issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to ATO_CUSTOMER063.
  Documentation: Review SAP documentation on ATP checks and availability management for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis or functional team for further investigation or to reach out to SAP support for assistance.