How To Fix /ATL/GENERAL311 - Condition frequency and adjust frequency are different

SAP Error Message - Details

• Message type: E = Error

• Message class: /ATL/GENERAL -

• Message number: 311

• Message text: Condition frequency and adjust frequency are different

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ATL/GENERAL311 - Condition frequency and adjust frequency are different ?

  The SAP error message /ATL/GENERAL311 indicates that there is a mismatch between the condition frequency and the adjust frequency in the context of condition records, typically related to pricing or discounts in the SAP system. This error often arises in the context of the SAP Advanced Planning and Optimization (APO) module or when dealing with condition records in the Sales and Distribution (SD) module.
  Cause:
  
  Mismatch in Frequencies: The condition frequency (how often the condition is applied) does not match the adjust frequency (how often the condition is adjusted or recalculated). For example, if a condition is set to be applied daily but is adjusted weekly, this inconsistency will trigger the error.
  Configuration Issues: Incorrect configuration in the pricing procedure or condition types can lead to this error.
  Data Entry Errors: Manual entry errors when creating or modifying condition records can also result in this mismatch.
  
  Solution:
  
  Check Condition Records: Review the condition records in the relevant transaction (e.g., VK11, VK12) to ensure that the condition frequency and adjust frequency are set correctly and consistently.
  Adjust Frequencies: If you find a mismatch, adjust either the condition frequency or the adjust frequency to ensure they match. This may involve changing the settings in the condition record or the pricing procedure.
  Review Configuration: If the issue persists, check the configuration settings in the pricing procedure (transaction code: V/08) to ensure that the condition types are set up correctly.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the condition types and their settings.
  Testing: After making changes, test the pricing procedure to ensure that the error does not reoccur.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VK11 (Create Condition), VK12 (Change Condition), and V/08 (Pricing Procedure).
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  User Exits and BAdIs: If custom logic is implemented, review any user exits or Business Add-Ins (BAdIs) that may affect condition processing.
  Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert.
  
  By following these steps, you should be able to identify and resolve the cause of the /ATL/GENERAL311 error in your SAP system.