How To Fix /ATL/CASHIR262 - Interface 96 is not selected and credit card reader is selected

SAP Error Message - Details

• Message type: E = Error

• Message class: /ATL/CASHIR -

• Message number: 262

• Message text: Interface 96 is not selected and credit card reader is selected

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /ATL/CASHIR262 - Interface 96 is not selected and credit card reader is selected ?

  The SAP error message /ATL/CASHIR262 Interface 96 is not selected and credit card reader is selected typically occurs in the context of the SAP Retail or SAP POS (Point of Sale) systems. This error indicates a configuration issue where the system is trying to use a credit card reader interface that has not been properly selected or configured in the system.
  Cause:
  
  Configuration Issue: The interface for handling credit card transactions (Interface 96) is not selected in the system configuration.
  Inconsistent Settings: The system settings for the payment methods may not align with the hardware (credit card reader) being used.
  Missing or Incorrect Parameters: The parameters for the credit card reader may not be set correctly in the POS configuration.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the SAP configuration settings for the POS system.
  Navigate to the section where payment methods and interfaces are configured.
  Ensure that Interface 96 (which typically corresponds to credit card processing) is selected and properly configured.
  
  
  
  Update Payment Method Settings:
  
  Verify that the payment method for credit cards is correctly set up in the system.
  Ensure that the credit card reader is correctly associated with the payment method in the configuration.
  
  
  
  Review Hardware Settings:
  
  Check the physical connection and settings of the credit card reader.
  Ensure that the reader is compatible with the SAP system and is functioning correctly.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation for the specific version of the POS system you are using. This may provide additional insights into the configuration settings required for credit card processing.
  
  
  
  Testing:
  
  After making the necessary changes, conduct tests to ensure that the credit card reader is functioning as expected and that transactions can be processed without errors.
  
  
  
  Contact Support:
  
  If the issue persists after checking the configuration and settings, consider reaching out to SAP support or your system administrator for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  POS Configuration Guides: Review the configuration guides for SAP POS to ensure all settings are correctly applied.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to resolve the error and ensure that the credit card reader functions correctly within the SAP system.