How To Fix ARUN_ITA_MESSAGES058 - Maintain userid against exception to send email

SAP Error Message - Details

• Message type: E = Error

• Message class: ARUN_ITA_MESSAGES - Message class for ARun ITA

• Message number: 058

• Message text: Maintain userid against exception to send email

What causes this issue?

User ID is not maintained to send email

How to fix this error?

Go to transaction ARUN_ITAE and maintain user id in column Email To

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ARUN_ITA_MESSAGES058 - Maintain userid against exception to send email ?

  The SAP error message ARUN_ITA_MESSAGES058 indicates that there is a configuration issue related to user IDs and email notifications in the SAP system. This error typically arises when the system attempts to send an email notification but cannot find a valid user ID associated with the exception.
  Cause:
  
  Missing User ID: The user ID that is supposed to receive the email notification is not maintained in the system.
  Configuration Issues: There may be a misconfiguration in the settings related to email notifications or user management.
  Authorization Issues: The user may not have the necessary authorizations to receive email notifications.
  System Settings: The email server settings or the SMTP configuration may not be correctly set up.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Maintain User ID:
  
  Go to the relevant configuration area in SAP where user IDs are maintained for exceptions.
  Ensure that the user ID for the exception is correctly set up. This can usually be done in transaction codes like SU01 (User Maintenance) or through specific configuration transactions related to the application you are working with.
  
  
  
  Check Email Configuration:
  
  Verify the email configuration settings in the SAP system. This includes checking the SMTP settings in transaction SCOT (SAPconnect Administration).
  Ensure that the email server is correctly configured and that the SAP system can communicate with it.
  
  
  
  Review Authorizations:
  
  Check if the user has the necessary authorizations to receive email notifications. This can be done by reviewing the user's roles and authorizations in transaction PFCG.
  
  
  
  Test Email Functionality:
  
  After making the necessary changes, test the email functionality to ensure that notifications are being sent correctly. You can use transaction SOST to check the status of sent emails.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to email notifications and user management for additional guidance.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SCOT: SAPconnect Administration
  SOST: Send Requests
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Management: Familiarize yourself with user management best practices in SAP to prevent similar issues in the future.
  
  If the issue persists after following these steps, consider reaching out to your SAP Basis team or SAP support for further assistance.