How To Fix ARBFND_FRW353 - Fieldglass web service credentials missing; maintain them in Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: ARBFND_FRW - Message class for package ARBFND_FRAMEWORK

• Message number: 353

• Message text: Fieldglass web service credentials missing; maintain them in Customizing

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Maintain the Fieldglass credentials in Customizing under
<DS:SIMG.ARBFND1_CRED_FG>Define Credentials for SAP Fieldglass</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ARBFND_FRW353 - Fieldglass web service credentials missing; maintain them in Customizing ?

  The SAP error message ARBFND_FRW353 indicates that the Fieldglass web service credentials are missing in the system configuration. This error typically arises when the integration between SAP and Fieldglass (a vendor management system) is not properly set up, particularly regarding the authentication credentials required for the web service calls.
  Cause:
  
  Missing Credentials: The credentials (username, password, or API key) required to authenticate with the Fieldglass web service are not maintained in the SAP system.
  Configuration Issues: The integration settings in the SAP system may not be correctly configured, leading to the inability to access the Fieldglass services.
  Transport Issues: If the configuration was recently transported from another system (like a development or quality assurance system), the credentials may not have been included in the transport.
  
  Solution:
  To resolve the error, follow these steps:
  
  
  Access Customizing:
  
  Go to the SAP Easy Access screen.
  Navigate to the relevant customizing transaction (usually through SPRO).
  
  
  
  Maintain Web Service Credentials:
  
  Look for the section related to Fieldglass integration. This is typically found under:
  
  Cross-Application Components > SAP Fieldglass > Integration > Maintain Web Service Credentials.
  
  
  Enter the required credentials (username, password, etc.) for the Fieldglass web service.
  
  
  
  Check Configuration:
  
  Ensure that all other necessary configurations for the Fieldglass integration are correctly set up.
  Verify that the endpoint URLs and other parameters are correctly defined.
  
  
  
  Test the Connection:
  
  After entering the credentials, test the connection to ensure that the integration is functioning correctly.
  You can usually find a test function in the same customizing area.
  
  
  
  Transport Considerations:
  
  If you are working in a development environment, ensure that the credentials are also maintained in the production environment after transport.
  
  
  
  Related Information:
  
  Documentation: Refer to the official SAP documentation for Fieldglass integration for detailed steps and best practices.
  SAP Notes: Check for any relevant SAP Notes that might address specific issues or provide additional guidance related to Fieldglass integration.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By ensuring that the web service credentials are correctly maintained and configured, you should be able to resolve the ARBFND_FRW353 error and establish a successful connection to the Fieldglass web service.