How To Fix AR_FND_JAM_AUTH031 - Signature could not be signed

SAP Error Message - Details

• Message type: E = Error

• Message class: AR_FND_JAM_AUTH - Messages of SAP Jam Authentication

• Message number: 031

• Message text: Signature could not be signed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message AR_FND_JAM_AUTH031 - Signature could not be signed ?

  The SAP error message AR_FND_JAM_AUTH031: Signature could not be signed typically occurs in the context of SAP's integration with third-party services, particularly when dealing with authentication and digital signatures. This error can arise due to various reasons, including configuration issues, missing credentials, or problems with the digital signature process.
  Causes:
  
  Invalid Credentials: The credentials used for signing the request may be incorrect or expired.
  Configuration Issues: The system may not be properly configured to communicate with the external service or API.
  Certificate Issues: If the signing process relies on a digital certificate, it may be missing, expired, or not properly installed.
  Network Issues: Connectivity problems between the SAP system and the external service can lead to this error.
  Authorization Issues: The user or service account may not have the necessary permissions to perform the signing operation.
  
  Solutions:
  
  Check Credentials: Verify that the credentials (username, password, API keys) used for the signing process are correct and have not expired.
  Review Configuration: Ensure that the configuration settings for the integration with the external service are correct. This includes checking URLs, endpoints, and any required parameters.
  Validate Certificates: If a digital certificate is involved, check that it is valid, properly installed, and accessible by the SAP system. Renew or replace the certificate if necessary.
  Test Connectivity: Ensure that there are no network issues preventing the SAP system from reaching the external service. You can use tools like ping or telnet to test connectivity.
  Check Authorizations: Review the user roles and permissions to ensure that the account being used has the necessary authorizations to perform the signing operation.
  Review Logs: Check the SAP application logs (transaction SLG1) for more detailed error messages that can provide additional context about the failure.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches and updates.
  Documentation: Review the official SAP documentation for the specific module or integration you are working with to ensure all steps have been followed correctly.
  Community Forums: Consider checking SAP Community forums or other technical forums for similar issues and solutions shared by other users.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.